Laura Villarreal
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United States
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Résumé
Jobs
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- WManager (Business Operations)Wodbox Fitness CenterFeb 2019 - Current (6 years 5 months)• Supervised and optimized employee scheduling to enhance client service and operational effectiveness. • Delivered high-quality customer service, effectively resolving escalations and complaints. • Managed CRM tools, developed customer acquisition strategies, and enhanced overall brand visibility. • Handled financial reconciliations, refunds, and cash flow reporting across multiple transactional platforms. • Developed and implemented the Annual Action Plan and management reports for strategic planning. • Led tech vendor evaluations and integrations to drive operational innovation. • Additionally, I managed calendar scheduling for coaching classes across four different sites, ensuring efficient use of resources. I also proofread
- WExecutive Manager AssistantWodbox Fitness CenterFeb 2019 - Current (6 years 5 months)• Manage the CEO's complex schedule, prioritizing meetings, strategic activities, and personal commitments while proactively solving conflicts. • Plan and coordinate extensive domestic and international travel logistics, ensuring seamless itineraries and executive productivity. • Draft, review, and manage strategic communications for internal and external audiences. • Prioritize and manage high volumes of messages, emails, and other communications with professionalism and discretion. • Organize and execute high-level virtual and in-person meetings, ensuring flawless logistics and follow-up. • Serve as the main point of contact for internal teams, clients, and external partners. • Coordinate and track group and coworker go
- AGeneral Accounting ManagerAlianza ADM SASJan 2014 - Dec 2024 (11 years)• Led full-cycle financial management including budgets, cash flow, forecasts, and reporting. • Aligned financial strategies with broader business goals, supporting profitability and growth. • Strengthened supplier and client networks, contributing to a 30% increase in engagement. • Automated financial reporting processes, improving accuracy and reducing prep time by 40%. • Ensured compliance with tax regulations and internal audit requirements. • Additionally, I was responsible for proofreading all mass communications sent to clients and communications with providers, ensuring clarity and professionalism in all financial correspondence.
Education
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- UDiploma in FinanceUniversity of NorteFeb 2017 - Aug 2017 (7 months)
- UGraphic DesignUniversity of NorteJan 2009 - Dec 2013 (5 years)