Laura Semerel

Laura Semerel

About

Detail

Recruitment & Training Specialist | Talent Acquisition | Customer Service & Sales | Team Leadership
Dominican Republic
Contact Laura regarding: 
person_search
Finding candidates

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 34% verified
  • Outsource Engage
    Recruiter Specialist verified_user Verified experience
    Outsource Engage
    Jan 2025 - Jan 2026 (1 year 1 month)
    As a Recruiter Specialist, I led and managed full-cycle recruitment processes, from sourcing to placement, ensuring timely and high-quality hires. I developed and implemented strategic recruiting plans aligned with client needs and industry trends, while also analyzing candidate pipelines and generating recruitment reports to identify bottlenecks, improve efficiency, and support decision-making. Building and maintaining strong relationships with clients and candidates was crucial; I provided clear communication and resolved issues to ensure satisfaction. Additionally, I coordinated interviews, conducted pre-screenings, and delivered structured feedback to hiring managers for confident hiring decisions. My experience managing the full recrui
  • O
    Sales Manager
    ONE Click
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Led and managed a team of sales representatives, setting clear goals and monitoring performance to consistently exceed sales targets. • Developed and executed strategic sales plans aligned with company objectives and market trends. • Analyzed sales metrics and generated performance reports to identify growth opportunities and address challenges. • Built and maintained strong relationships with key clients, resolving escalated issues and ensuring customer satisfaction. • Utilized candidate evaluation skills to assess and select top-performing sales agents, ensuring a high-quality team that drives sales success. • Leveraged Microsoft 365 tools, including Excel for advanced data analysis and reporting, Outlook for streamlined client and
  • Teleperformance
    Customer Service Supervisor and Sales Trainer
    Teleperformance
    Jan 2021 - Jan 2024 (3 years 1 month)
    As a Customer Service Supervisor and Sales Trainer, I led sales training sessions for new sales and customer service representatives, ensuring they were equipped with the necessary skills to excel in their roles. I managed a team of sales representatives, providing coaching and guidance to enhance their performance and drive sales results. Additionally, I facilitated comprehensive training sessions for new hires in customer service and sales techniques, fostering a strong foundation for their success. I developed and implemented a customer sales training program for the entire organization, aligning training objectives with business goals. My role also involved mentoring and coaching team members to enhance their customer service and sales
Education verified_user 0% verified
  • C
    Professional
    Cardenal Sancha Fe y Alegría
    Sep 2010 - Jan 2024 (13 years 5 months)
    Marketing