Laura Julieth Ramirez Riveros

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Dental clinic assistant

Orthogirls Dental Clinic

Jan 2024 - Current (1 year 7 months)

I performed key tasks in support of dentists and patients, ensuring efficient operations and high-quality customer service from a remote environment. My responsibilities included effective appointment management, immediate attention to inquiries, participation in training to update practices and technologies, and daily report preparation to optimize clinical operations.

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Independent Entrepreneur

May 2023 - Dec 2023 (8 months)

Deleitate Bienestar was a venture started with a friend, a business dedicated to crafting healthy snacks and artisanal products, where I led all aspec ts of the business, from conceptualization to commercialization. Some of these aspects included: - Innovation in Marketing and Advertising - Data and Customer Management: - Business Development and Sales

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Customer Service Specialist

Pin virtual

Feb 2022 - May 2023 (1 year 4 months)

Customer Service Specialist for an e-commerce company, I played a key role in customer satisfaction and retention by providing exceptional service and effective solutions to their needs. My responsibilities include: - Excellence in Virtual Customer Service: I ensure the provision of customer services in an effective and timely manner, using advanced digital tools to enhance communication and customer satisfaction. - Query and Issue Resolution: I address and resolve customer inquiries, complaints, and issues efficiently and professionally, maintaining high standards of service and customer loyalty. - Logistics Management of Orders: I supervise and optimize the tracking of orders and deliveries, ensuring accuracy and timeliness in the logist

Dressing Room Manager

Teatro Mayor Julio Mario Santo Domingo

Nov 2021

Dressing Room Manager at the Bogota es Barroco International Classical Music Festival, organizing and coordinating the entry and exit of orchestras an d soloists in dressing rooms in correlation with the daily concert schedule, ensuring to provide everything the artist requires and needs, in communication and teamwork with the hosts and hall managers to make the event effective.

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Operator and Logistics Brigadier

Jun 2017 - Dec 2021 (4 years 7 months)

Logistics at theaters, auditoriums, and large-scale events in Bogotá: Coordinated and organized concerts and events from start to finish, including ticket scanning, queuing, guiding and seating the audience within the theater, managing the hall during concerts, evacuation procedures, and other tasks, while consistently adhering to biosafety and protocol standards.

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Personal Assistant

Jan 2016 - Oct 2016 (10 months)

- I provided comprehensive support as a personal assistant to a prominent columnist and writer, efficiently managing a wide range of tasks to ensure their effectiveness and productivity in a dynamic and demanding environment. - I conducted accurate and detailed transcription of contracts, articles, and important documents, ensuring the accuracy and confidentiality of the information at all times. - I maintained the confidentiality and security of the columnist's personal and professional documents, implementing strict protocols for handling sensitive information and ensuring data protection at all times. - In addition to these primary responsibilities, I collaborated closely with the columnist on various activities, from research and inform

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Waitress

Jan 2014 - Feb 2016 (2 years 2 months)

I worked as a waitress in three different restaurants, each with its own unique culinary style: Chinese-Peruvian fusion, Cartagena-Arabic fusion, and traditional Colombian cuisine. I provided excellent customer service, took orders, served food and beverages, and ensured a pleasant dining experience for guests. My role required adaptability to different menus and customer expectations, as well as teamwork with kitchen staff to maintain efficiency.

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Liner

Jan 2013 - Dec 2013 (1 year)

I managed the presentation and promotion of the company's vacation system in the salesroom, engaging directly with families to provide personalized at tention and create excitement about the benefits. I facilitated pre-closings to strengthen client interest and support future sales. My focus was on delivering exceptional customer experiences to improve conversion rates and overall sales performance.

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Tourism Promoter/(Timeshare)

May 2011 - Mar 2012 (11 months)

I was responsible for attracting potential clients in shopping malls, proactively engaging them to generate interest in the resort's timeshare offerin gs. Through strong communication and persuasion skills, I successfully encouraged visitors to attend sales presentations, contributing to increased visitor flow and overall sales targets.

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Tourism Advisor / Counter

Oct 2010 - Dec 2010 (3 months)

As a Tourism Advisor at a wholesale travel agency, I provided personalized assistance to clients interested in travel packages, offering detailed info rmation about destinations, rates, and services. I played a key role in managing reservations and issuing tickets, ensuring a smooth and satisfying experience for travelers.

Transcriptionist

Market Team

Jan 2009 - Mar 2019 (10 years 3 months)

I worked closely with my mother, an experienced transcriptionist, for a decade, transcribing a variety of materials for various companies and institutions, maintaining confidentiality and accuracy. This experience enhanced my transcription skills and provided me with a deep understanding of the industry.

Laura Julieth Ramirez Riveros

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