Laura Camila Blanco Ramirez

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Legal assistant

Alexandra Lozano Immigration Law

Nov 2023 - Current (2 years 10 months)

• Provide administrative and legal support to attorneys by preparing immigration-related documents. • Maintain calendar appointments and coordinate case deadlines. • Communicate with clients in English and Spanish regarding case updates. • Manage digital filing systems and ensure confidentiality of sensitive data. • Collaborate remotely with cross-border teams, utilizing CRM tools like Salesforce to enhance client relationship management within the immigration system. Additionally, leveraged Google Workspace tools, including Google Drive for case storage and Gchat and Gmail for effective communication with team members, ensuring seamless collaboration and information sharing. • Utilized Microsoft 365 applications, such

Administrative & Front Office Assistant Trainee

Intercontinental Dubai Festival City

Mar 2022 - Aug 2022 (6 months)

• Assisted management with calendar coordination, hotel agenda, and internal communication. • Managed administrative tasks and organized confidential documentation. • Ensured smooth daily operations in guest relations and front office, utilizing CRM tools such as Opera, part of the Oracle CRM system, which is widely used in the hotel and hospitality industry to enhance customer relationship management and streamline operations. Additionally, employed Google Workspace tools, including Gchat for team communication and Gmail for guest correspondence, to facilitate effective communication and enhance operational efficiency. Furthermore, utilized Canva to create visual presentations that illustrated our event handling strategies, contr

Senior Customer Service Representative

Optum

Sep 2021 - Mar 2022 (7 months)

• ◦ Supported U.S. healthcare members by managing insurance policies, claims, and payments. • ◦ Delivered accurate information and solutions while maintaining high client satisfaction. • ◦ Trained new hires and supported supervisors in daily operations. • ◦ Provided bilingual assistance and escalated sensitive inquiries appropriately.

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Customer Care Advisor

GBS SCOTIABANK

Jun 2020 - Aug 2021 (1 year 3 months)

• ◦ Processed client requests regarding payments, policies, and account updates. • ◦ Handled high call volumes while maintaining service quality.

Customer Service Representative

Teleperformance

Jan 2016 - Jun 2020 (4 years 6 months)

• ◦ Supported U.S. clients with product inquiries, service issues, and technical support. • ◦ Promoted customer retention through effective resolution and service excellence.

Laura Camila Blanco Ramirez

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