Laura Arenas
Download
Recommend
Messages
Share
Laura Arenas

Laura Arenas  new_releases

About

Detail

Bilingual Virtual Assistant and Supervisor
Bogotá, Bogota, Colombia

Contact Laura regarding: 

work
Full-time jobs
Starting at USD1.6K/month
Flexible work
Starting at USD13/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • M
    Operations and Engagement Specialist public Remote experience
    Mappa
    Dec 2024 - Current (6 months)
    As an Operations and Engagement Specialist, I focus on optimizing internal processes to improve operational efficiency, ensuring flawless project execution, and fostering a collaborative environment among teams. I design strategies to maximize engagement and commitment from both internal and external stakeholders, implementing initiatives that enhance effective communication and teamwork. Additionally, I analyze key metrics to identify opportunities for improvement and ensure organizational goals are consistently met.
  • N
    Virtual Assistant public Remote experience
    Ns staff solutions
    Apr 2024 - Current (1 year 2 months)
    As a Virtual Assistant at Estates & Rates and Yachts, I play a pivotal role in ensuring effective and professional communication with my main boss. I am in charge of various tasks such as managing social media, maintaining the database, scheduling meetings, creating contacts, Management of accounts and contracts and using different tools and platforms to streamline operations.
  • E
    Virtual Assistant Estates & Rates
    Estates & Rates (E&R)
    Feb 2024 - Nov 2024 (10 months)
    As a Virtual Assistant at Estates & Rates, I play a pivotal role in ensuring effective and professional communication with our clients. My primary responsibilities include responding promptly to chats, facilitating smooth interactions, verifying properties, reviewing documents, and coordinating improvement strategies for organization and production. Additionally, I excel at efficiently scheduling consultations and managing time effectively.
  • Paricus
    Customer Service Representative
    Paricus
    Sep 2023 - Mar 2024 (7 months)
    As a Customer Service Representative at Paricus, my primary responsibility is to handle incoming calls from customers, provide efficient technical support, and ensure customer satisfaction through clear and effective communication.
  • ContactPoint 360
    Bilingual Customer Service Representative
    ContactPoint 360
    Apr 2023 - Aug 2023 (5 months)
    I was tasked with the responsibility of overseeing inbound phone calls for the Enercare campaign, a distinguished Canadian company specializing in the distribution of HVAC equipment. My primary objective is to deliver unparalleled customer service while also employing effective cross-selling techniques to maximize sales opportunities.
  • Sitel Group
    Bilingual Customer Service Representative and virtual assistant
    Sitel Group
    Jan 2022 - Mar 2023 (1 year 3 months)
    I was tasked with the management of incoming phone calls and tickets for the Zenni campaign, an American company specializing in the sale of glasses. My central focus was on delivering exceptional customer service, with a significant emphasis on my role as a virtual assistant. In addition to handling customer inquiries, I played a crucial part in providing virtual assistance, ensuring seamless support through various channels, and contributing to the overall efficiency of the service delivery process.
  • G
    Logistics Assistant With Experience In Events, Tourism And Travel Management
    Green Ways
    Jan 2021 - Jan 2023 (2 years 1 month)
    Skilled logistics assistant with a strong background in event organization and customer service. Experienced in managing tourism and travel agency operations, including coordinating events, handling client inquiries, and ensuring seamless execution. Adept at providing exceptional service and support, with a proven ability to enhance client experiences and streamline operational processes.
  • Teleperfomance
    Bilingual Customer Service Representative, supervisor and virtual assistant
    Teleperfomance
    Dec 2019 - Feb 2022 (2 years 3 months)
    I was assigned the responsibility of overseeing inbound calls for the Uber campaign, a well-known American company specializing in ride-sharing and delivery services. In my role, I not only delivered exceptional customer service but also took on leadership responsibilities, including training and managing teams during various operational phases. Additionally, I served as a supervisor for different teams and acted as a virtual assistant for ACCM (Account Customer Care Management), handling schedules, time management, and various account files.
Education verified_user 0% verified
  • U
    Tourism Professional
    Universidad Colegio Mayor de Cundinamarca
    Jun 2018 - Jan 2025 (6 years 8 months)
    Dynamic and passionate Tourism Professional with a deep understanding of travel, hospitality, and cultural heritage. Skilled in designing and delivering memorable travel experiences, managing tourism operations, and promoting sustainable tourism practices. Experienced in collaborating with diverse stakeholders, including local communities, tour operators, and government organizations, to develop innovative tourism strategies. Strong expertise in customer service, event planning, and market research, combined with a commitment to fostering authentic and responsible tourism. Dedicated to creating value for clients and contributing to the growth of the tourism industry through creativity, adaptability, and cultural sensitivity.
  • C
    academic bachelor
    Colegio Distrital José Francisco Socarras
    Jan 2015 - Oct 2017 (2 years 10 months)