L

Larios

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Workforce Management Specialist
Managua, Nicaragua
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Résumé

Jobs verified_user 34% verified
  • ICON
    Project Delivery Manager verified_user Verified experience
    ICON
    Apr 2023 - Mar 2026 (3 years)
    • Managed end-to-end project delivery for workforce optimization initiatives, ensuring projects were completed on time and within established scope. • Led cross-functional teams and coordinated project activities to achieve operational and client objectives, including complex home services projects involving plumbing, HVAC, landscaping, and renovations. • Developed project plans, monitored progress, and addressed operational risks to maintain project timelines. • Ensured compliance with client requirements, internal standards, and established project processes. • Managed stakeholder communication through regular reporting, project updates, and performance discussions. • Strengthened client and stakeholder relationships by providing clear co
  • Ibex
    Workforce Management Analyst
    Ibex
    Aug 2021 - Aug 2022 (1 year 1 month)
    • Developed and implemented capacity planning strategies to align staffing levels with business demand. • Analyzed workforce requirements and coordinated with leadership to align staffing strategies with organizational objectives. • Monitored real-time operations, staffing levels, and service performance to identify gaps and make timely adjustments. • Supported scheduling and resource allocation activities to maintain appropriate staffing and service levels. • Prepared workforce and operational reports to provide management with actionable insights.
  • Sitel
    Group Workforce Analyst
    Sitel
    Apr 2017 - Apr 2021 (4 years 1 month)
    • Conducted workforce and staffing analysis to optimize resource allocation across multiple operational teams. • Developed forecasting models to estimate call volumes, staffing requirements, and future workforce needs. • Supported scheduling strategies to ensure adequate coverage and maintain service-level objectives. • Monitored workforce performance and analyzed KPIs to identify trends, gaps, and improvement opportunities. • Prepared performance reports and presented workforce insights to management and operational stakeholders. • Collaborated with leadership and operations teams to implement data-driven workforce solutions. • Provided customer service for over 4 years.
Education verified_user 0% verified
  • UNI
    Computing Engineering
    UNI
    Feb 2010 - Nov 2014 (4 years 10 months)