Landry Doua

AI Trainer

iMerit Technology

Aug 2025 - Current (1 year)

AI Trainer,

French Interpreter (Freelancer)

CodeCastle

Jan 2025 - May 2025 (5 months)

Role: Freelancer French interpreter. In charge of interpreting requirements given by customers speaking French and delivering them in English to the manager, and vice versa. • Provided French interpretation services to facilitate communication between French-speaking clients and management. • Ensured accurate and timely delivery of interpreted information, bridging language barriers effectively. • Utilized active listening skills to comprehend nuances in client communication and convey them precisely. • Applied business communication principles to maintain professionalism and clarity in all interpreted interactions. • Leveraged translation skills to ensure the accurate conversion of messages between French and English. • Dedicated to except

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IT service Desk

SCORG International

Jun 2023 - Jan 2025 (1 year 8 months)

As an L1 IT Service Desk professional, I was responsible for troubleshooting and resolving technical issues independently, acting as a crucial liaison between Level 2 support and independent operators. My role involved solving complex problems efficiently to ensure seamless operations. Additionally, I provided virtual assistance, leveraging my skills in French customer support to enhance communication and support for French-speaking clients, ensuring they received the necessary help and guidance throughout their service experience. • Created and managed Excel sheets to track common IT issues and their resolutions, contributing to a more organized knowledge base and faster problem-solving. • Utilized data analysis techniques through Excel t

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French teacher

Bhartiyam international school

Aug 2022 - Aug 2023 (1 year 1 month)

Job Title: French teacher • Taught classes of 1st to 11th grade French syllabus, fostering a supportive and engaging learning environment. • Built strong relationships with over 100 students, ensuring individualized attention through personalized feedback, dynamic class discussions, and consistent encouragement. • Designed and implemented performance improvement plans for underperforming students, collaborating effectively with parents and administrative staff. • Contributed to improving statewide standardized testing scores for 10th grade students, utilizing data-driven strategies. • Created detailed Excel dashboards to track student progress, analyze performance trends, and inform instructional adjustments, thereby enhancing the effectiv

French teacher CBSE and IB

Sunshine worldwide school

Dec 2019 - Aug 2022 (2 years 9 months)

• Taught students of 1st to 11th grade, managing classes of 20+ students, and effectively utilized dashboard creation skills through Excel sheet creation to track student progress and identify learning trends. • Assisted with lesson plans and aligning plans with structured goals to improve student performance. • Graded 25% of all student assignments, and provided actionable feedback for students. • Observed main instructor, and designed professional goals around observations and personal practice with 1:1 mentoring with instructor. • Verified and validated student marks and assessments to ensure accuracy and fairness in grading. • Utilized event staffing and coordination skills to organize school-wide events, enhancing student engagement an

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Customer support intern

Alpha Dezine Ltd.

Jan 2017 - Jul 2017 (7 months)

As a Customer Support Intern, I was responsible for assisting customers with inquiries, providing product information, and ensuring a high level of satisfaction. I collaborated with the design team to facilitate order processing and maintain effective communication with clients. Additionally, I utilized materials estimating skills to assess the pricing of artworks based on customer orders, ensuring accurate quotes were sent to artists for project execution. This experience enhanced my ability to provide virtual assistance by managing customer expectations and streamlining the order process within a design-focused environment. My role also involved understanding the value proposition of our products and services, a key aspect of sales, allow

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French Customer support/Translator

Starlanguage

Sep 2016 - Sep 2019 (3 years 1 month)

• Handled customer interactions across various channels, including phone and live chat, ensuring adherence to established guidelines for all new admission call activities. • Shared best practices and knowledge with colleagues and teams, contributing to the achievement of sales targets and fostering a collaborative environment. • Ensured appropriate collection procedures were followed while maintaining a strong customer service focus. • Successfully overcame client objections and rejections related to company products, demonstrating persuasive communication and product knowledge. • Answered calls professionally, providing comprehensive information about products, processing order cancellations, and meticulously documenting customer complaint

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OCR/Quality analyst in French

Titri

Apr 2015 - Sep 2016 (1 year 6 months)

• Responsible for developing and monitoring monthly customer service metrics for each service professional. • Responsible for listening calls and evaluating other service desk agent. • Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints. • Applied experience in quote management gained through freelance work to streamline pricing discussions and provide accurate, timely service estimates to clients, ensuring professional consistency in billing and operations.

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