Alejandro Moncayo Customer Specialist

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Founder / CEO

Jecel Records

Jan 2023 - Current (3 years 6 months)

As the Founder and CEO of Jecel Records, an independent music label dedicated to authentic artistic development and professional production, I am responsible for client acquisition, project management, legal coordination, and strategic partnerships. I oversee contracts, technical riders, and negotiations with artists, lawyers, and business partners to ensure smooth operations. My experience in advanced audio production and Dolby Atmos mixing allows me to lead both independent and team-based projects to deliver high-quality results. Additionally, I manage scheduling and coordination of multiple projects, ensuring that artists are effectively supported throughout their creative processes. I conduct cold calling to venues, artists, and collabo

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Service Builder

Hawa Solutions

Dec 2022 - Dec 2023 (1 year 1 month)

Managed multiple projects across various integrated platforms, coordinating directly with clients and internal teams. Recognized for exceptional performance, including resolving critical technical issues with international providers. Experienced in handling both independent and team-based projects, ensuring client satisfaction and overall project success. Additionally, I developed strong communication and organizational skills through direct coordination with clients and international partners. My role required proactive outreach similar to cold calling, maintaining consistent communication to guarantee project success and client satisfaction. I also provided virtual assistance by managing schedules, documentation, and follow-ups remotely,

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Founder/CEO

CriptoXperts

Jan 2022 - May 2022 (5 months)

As the Founder and CEO of CriptoXperts.com, I established a comprehensive crypto-based financial and educational platform designed to provide private courses, trading signals, and investment tools for users at all levels. I managed the scheduling of classes, market sessions, and client meetings to ensure organization and efficiency within the team. My role included delivering continuous customer service and personalized support to students, investors, and collaborators, fostering a professional and trustworthy experience. Additionally, I conducted cold calling and outreach to potential investors, clients, partners, and team members, which was essential in expanding the project’s reach and securing key collaborations. After successfully deve

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Founder/Owner

MrCrypto

Feb 2020 - Current (6 years 5 months)

Founder of MrCrypto, a cryptocurrency education and trading initiative focused on teaching clients how to invest and trade in digital assets. Managed scheduling to stay aligned with market hours and guide clients in an organized, strategic manner. Oversaw daily operations including content creation, client onboarding, business development, and all core Compliance management protocols to ensure the platform and its operations adhered to rigorous digital, financial, and transactional standards. Conducted cold calling and outreach to potential investors and collaborators, consistently sending emails and building connections to expand the network, while systematically auditing operational data, implementing strict user and record-keeping verifi

Events representative, and customer service.

JW Marriot Quito

Jan 2020 - May 2020 (5 months)

Events representative, and customer service. Quito, Ecuador 2017 – 2019 JW Marriot Quito, Events staff focused on difficult customers Job finished due to the pandemic Leveraged expertise in customer success and customer care to provide exceptional service, with a specific focus on de-escalating complex situations and addressing the needs of difficult customers. Fostered a collaborative environment through teamwork to ensure seamless operations during high-profile events. Utilized proficiency in Microsoft Excel and CRM tools to streamline client communication and maintain organized records. Managed complex scheduling and calendar management tasks, ensuring that all event logistical requirements were met with precision. Oversaw Complianc

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manager/server/bartender

Rojo Gusano

Jun 2018 - Nov 2019 (1 year 6 months)

Oversaw daily restaurant operations, including staff coordination, inventory management, and workflow optimization to ensure efficient service. Managed scheduling, organized shifts, and trained team members to maintain high operational standards. Delivered excellent customer service while handling front-of-house duties, including serving and bartending, ensuring a consistently positive guest experience. In addition to on-site operational leadership, performed administrative and virtual-assistant–type responsibilities for the owner and head chef. Managed calendars, coordinated events, communicated with external specialists, organized inspections across two restaurant locations, and aligned schedules for servers and management. These respons

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Server/Food runner captain

Hampton social

Jan 2018 - Jan 2019 (1 year 1 month)

Chicago, USA 2016 – 2017 Ibarra, Ecuador Hampton social, Server/Food runner captain

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Server

Las Tablas Steak house

Jan 2018 - Jan 2019 (1 year 1 month)

Chicago, USA 2015 – 2017 Ibarra, Ecuador Las Tablas Steak house, Server

Event organizer/customer satisfaction/Manager

Centro Cultural Tahuandos

May 2015 - Oct 2020 (5 years 6 months)

Family business where I have worked since I was a child performing all the duties with satisfaction, showing real results despite my short age. At this age I was Also Starting to learn Music Production to later on study it at a Miami Program for people from Latin America. • Orchestrated end-to-end event planning and execution, overseeing operations, scheduling, and project management to ensure high levels of customer satisfaction. • Applied expertise in sales, cold calling, and public relations to expand the business reach and foster strong, lasting client communication. • Utilized Microsoft Excel and Google Sheets to maintain rigorous operational records, including calendar management and detailed event tracking. • Leveraged Candidate rel

Customer Representative

Athos

Jan 2015 - Sep 2016 (1 year 9 months)

As a Customer Representative, I am responsible for sound and amplification systems management, sales performance, and overseeing daily shop operations. I excel in providing high-level hospitality and customer service, while utilizing tools like Google Sheets and Microsoft Excel for efficient scheduling and data organization. My role involves proactive lead generation through cold calling and maintaining strong client communication. I leverage CRM software to manage candidate relationships, ensuring that every touchpoint adds value to the customer experience. • Managed daily operations including sound and amplification system requirements to ensure high-quality service delivery. • Drove sales growth and managed shop responsibilities, mainta

Alejandro Moncayo

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