Kudzai Muungani

I

Reporting Administrator

Independence IDSO,

Sep 2024 - Mar 2025 (7 months)

• Processed insurance payments within 24 hours, improving payment turnaround time by 25%. • Reduced denied claims by 15% through diligent follow-up and appeals submission. • Collaborated with dental office staff to resolve billing discrepancies, ensuring 100% compliance with billing regulations. • Generated payroll reports that supported timely salary disbursements for 50+ staff members.

D

Medical Billing Admin

Devdent,

Aug 2023 - Nov 2023 (4 months)

• Verified insurance coverage and eligibility for over 200 patients weekly, reducing claim rejections by 20%. • Communicated effectively with insurance providers and patients to resolve billing issues, improving patient satisfaction scores. • Prepared and transmitted claims using billing software, increasing claim submission efficiency by 30%. • Collected and reconciled unpaid claims, recovering $15,000 in outstanding payments.

N

Dental Coordinator

Northcutt Dental,

Dec 2021 - Jun 2023 (1 year 7 months)

• Managed appointment scheduling and insurance verification for a busy dental practice serving 100+ patients weekly. • Maintained and updated employee records, enhancing HR data accuracy by 40%. • Coordinated medical procedures and billing, reducing patient wait times by 20%. • Organized travel and managed expenses, saving the company 10% in annual travel costs.

S

Programmes Officer and Clinical Based Champion

Sonke Gender,

Sep 2020 - Dec 2020 (4 months)

• Planned and implemented community programmes reaching over 1,000 participants. • Facilitated workshops and sustainability meetings, increasing stakeholder engagement by 35%. • Developed detailed reports that supported programme funding and strategic planning.

H

District Officer's Assistant

Highlands District Office,

Feb 2018 - Dec 2018 (11 months)

• Approved and allocated land plans, processing over 100 applications with 98% accuracy. • Produced comprehensive reports for district management, improving decision-making processes.

F

Voluntary Enumerator

Fambidzanai Permaculture Centre,

Jun 2016 - Current (10 years)

• Designed and implemented data collection templates, increasing data accuracy by 30%. • Educated over 500 rural community members on soil conservation techniques, enhancing crop productivity. • Authored monthly reports that informed project strategies and donor updates.

S

Receptionist and Cashier

Selected Supplies,

Aug 2015 - Dec 2015 (5 months)

• Managed daily cash transactions averaging $1,000, maintaining 100% accuracy. • Delivered excellent customer service, increasing repeat customer visits by 15%.

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