KUBURAT OPEYEMI ABUBAKAR

S

Product Manager, Prepaid and Card Partnerships

Sterling Financial Holdings Company Limited

Apr 2023 - Jan 2024 (10 months)

• Currently leading the product team and working with partners (FinTechs, Paytechs, government establishments and other financial institutions) to drive agile delivery of card solutions and other strategic initiatives/projects for a 15Bn product category. • Leading the Card Partnerships team to build use cases and deploy 3 million biometric enabled contactless identity cards to Lagos State residents and drive similar identity banking projects and resident initiatives for other States. • Building the product vision, roadmaps and driving the overall strategy for the bank's prepaid/gift cards and card partnerships portfolio, including identity banking and government resident cards. • Working as a member of the agile cross functional team

Product Manager, Payment Tokens

Interswitch Group

Apr 2021 - Apr 2023 (2 years 1 month)

• Managed products lifecycle from strategic planning to tactical execution for a N20Bn product category. • Overseeing strategy implementation through the development processes and launch of over 25 product concepts. • Analysed customers' feedback, reports and trends, and reduced customer complaints by over 10% which significantly improved customer satisfaction. • Supervising activities of cross-functional product team, Engineering, Quality Assurance, User Experience, Marketing and Big Data. • Managing the product and program backlogs for prioritization, sprint planning and implementation. • Developed over 10 reporting dashboards to effectively track product performance and gain useful insights. • Periodic research and analysis of ma

F

Team Lead, Digital Implementation and Product Delivery

First Bank of Nigeria Limited

Dec 2019 - Apr 2021 (1 year 5 months)

• Led the development and launch of a new mobile banking App which resulted in more than 13% MoM growth in revenue. • Worked with internal and external stakeholders, vendors, regulators to drive the development of over 10 new products and concepts in line with business strategies. • Led market research to identify new opportunities and technological trends as it relates to finance and digital payments to aid product development and enhancement. • Developed over 10 new reporting dashboards and metrics for effective tracking of product performance and report visibility. • Tactically increased the number of active users on the digital channels by over 20%

D

Digital Innovation Officer (Individual and Corporate Segments)

May 2018 - Dec 2019 (1 year 8 months)

• Maintained and developed relationships with new and existing online banking customers which resulted in over 18% growth in adoption. • Ensured positive return on investment (ROI) on all online banking products and platforms. • Developed and updated FirstBank online banking platforms service level agreements (SLAs) with vendors and service providers, while ensuring prompt execution of projects and maintaining relationships. • Developed strategies to drive the online banking products enrolment and adoption in 5 sub– Saharan Africa subsidiaries.

C

Customer Service Officer

Sep 2017 - Apr 2018 (8 months)

• Co-managed new and existing bank accounts to retain customers and maintain relationships. • Handled single and bulk issuance of the bank card variants (Debit, Prepaid and Credit) in line with the branch monthly targets. • Biometric registration and verification of BVN for new and existing customers. • Supervised the storage and retrieval of customer information and KYC documents for audit and reference purposes.

T

Graduate Teaching Assistant

Taraba State College of Agriculture

Jan 2015 - Jan 2016 (1 year 1 month)

• Delivered and taught lecture materials to Diploma Students • Developed and collate lecture notes and materials • Handled and coordinated practical sessions and research processes. • Developed questions for assessments and exams • Attended general sessions and events within and outside the department. • Participated in community service activities to eradicate drug abuse among the students and youth in the community.

KUBURAT OPEYEMI ABUBAKAR

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