Associate Account Management
Sutherland Global
Jan 2025 - Current (1 year 7 months)
As an Associate Account Manager, I completed day-to-day duties accurately and efficiently, ensuring that all customer interactions were handled with the utmost professionalism. I promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, promptly identifying and addressing the needs of customers. My role involved assisting with customer requests and answering questions to enhance overall satisfaction. I collaborated closely with team members to achieve project objectives and meet deadlines. Additionally, my experience with insurance verification, gained while working with Lyft at Sutherland, allowed me to effectively address driver queries related to vehicle insurance, reviewing and approving eligibil