Kruger Ulises Andrade del Rivero Sales Manager | Business Development Leader |

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Sales Manager

OMNI MLS

Mar 2025 - Apr 2026 (1 year 2 months)

Sales Manager (Hybrid Mode) • Creation and leadership of the sales department, establishing processes, engagement strategies, and commercial materials from scratch. • Design and implementation of SOPs, manuals, tutorials, and Loom recordings, facilitating training and standardization of the sales team. • Sales team management focused on follow-up, upselling, and goal achievement through the use of Monday CRM. • Measurement and analysis of KPIs and performance metrics, ensuring process optimization and the fulfillment of commercial objectives. • Design of marketing campaigns with Canva, integrated into multichannel strategies of email marketing and bulk WhatsApp via Brevo. • Creation and segmentation of prospect lists in Brevo, executing ef

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Virtual Assistant

True Work Logistics

May 2024 - Feb 2025 (10 months)

Email Management: Managed and organized email communications, ensuring prompt responses and effective follow-ups with team members. Meeting Support: Coordinated and attended informational meetings, capturing detailed notes and distributing minutes to enhance team productivity. Salesforce Database Updates: Maintained accuracy of Salesforce database by regularly updating and verifying information to support sales and marketing efforts. Design Creation: Produced visually compelling designs using CANVA for marketing collateral and internal communications, ensuring consistent brand representation. Internal Process Follow-Up: Monitored and facilitated internal processes to streamline operations and ensure timely task completion. CEO Scheduling: M

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Client service manager

Future First Criminal Law (Freelance/Remote)

Aug 2023 - Apr 2024 (9 months)

As Client Service Manager, I was responsible for overseeing client relationships, driving sales growth, and ensuring exceptional customer success. I managed budgets, developed business strategies, and led teams to achieve key performance indicators through effective sales processes, including B2B sales, lead generation, negotiation, and closing. My experience includes utilizing CRM tools to manage sales pipelines, forecast sales, and enhance stakeholder management. • Utilized Candidate Relationship Management (CRM) tools, specifically Clio, to meticulously manage sales pipelines and stakeholder relationships, ensuring seamless communication and progress tracking throughout the client lifecycle. • Drove significant sales growth through B2B

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Sales Manager

mas vale saber

Apr 2023 - Aug 2023 (5 months)

Sales Manager - Creation and management of the sales department, including processes, commercial strategies, and presentation materials. - Implementation and administration of HubSpot CRM, optimizing lead follow-up and customer relationship management. - Recruitment, training, and coaching of sales agents to enhance team performance. - Development of SOPs and prospect databases, strengthening operational and commercial efficiency. - Ensured seamless daily operations and optimal scheduling for all sales activities through effective calendar management, aligning team efforts with strategic objectives. - Utilized social media marketing to create engaging content that amplified product visibility and drove customer interest, thereby supporting

Customer Service Agent

Telvista

Mar 2022 - Mar 2023 (1 year 1 month)

System Use: Utilized WATSON and XVR systems to manage customer interactions and access relevant information quickly and accurately. • • • • Complaint Handling: Managed and resolved customer complaints by providing appropriate solutions and following up to ensure issues were fully resolved. Project Support: Supported Project AVIS and Budget, working with customers in both the USA and Canada to meet their needs and address their concerns. High Volume Call Management: Handled over 80 calls per day, maintaining a high level of professionalism and efficiency in each interaction.

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Sales Director KeyAccount Manager

Dumax

Oct 2021 - Feb 2022 (5 months)

Led the training and management of sales teams across 12 states, designing and implementing business plans and growth hacking strategies that optimized the performance of over 120 advisors, driving KPI achievement through CRM control (Zendesk), administrative follow-up, and results monitoring

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Office Manager

Grupo Orve

Nov 2020 - Sep 2021 (11 months)

As Office Manager, I was responsible for the formation and management of high-performance sales teams, successfully commissioning and overseeing more than 40 coordinators and advisors. I coordinated the activities of commercial team coordinators and advisors to optimize productivity and enhance sales performance. Additionally, I managed and controlled budgets to ensure financial discipline and effective resource allocation. I oversaw the sales CRM system to track customer interactions, manage leads, and optimize sales processes. Furthermore, I provided virtual assistance to the CEO, which involved supporting executive tasks and ensuring seamless communication across departments, thereby contributing to the overall efficiency of the organiza

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Business Development Manager

MK Global consulting

Mar 2018 - Current (8 years 4 months)

Business Development Manager | MK Global Consulting • Played a key role in developing and executing commercial growth strategies focused on lead generation, market analysis, and business expansion initiatives. • Managed budgeting processes and implemented strategic marketing campaigns, including mass email outreach, contributing to significant B2B sales growth. • Provided direct support to the CEO, gaining cross-functional business exposure and contributing to informed strategic decision-making. • Led negotiations and utilized performance metrics/KPIs to optimize processes and achieve commercial objectives. • Managed lead and client pipelines through Monday CRM, improving follow-up efficiency, lead nurturing, and B2B conversion rates. • Su

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General Manager

Lxp Mexico

Jul 2017 - Oct 2020 (3 years 4 months)

Profitability Management: Managed profitability by implementing and overseeing the Customer Follow-up Plan to enhance customer retention and • • • satisfaction. Office Coordination: Coordinated the administration of the commercial entity's office, optimizing efficiency and ensuring smooth day-to-day operations. Personnel Management: Supervised and supported a team of 40 members involved in operational activities, ensuring their engagement and productivity. • Successfully closed 12 new B2B clients, contributing to increased revenue and market penetration.

Business development manager

Manpower Group

Jun 2016 - Jun 2017 (1 year 1 month)

Kruger Ulises Andrade del Rivero

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