Komborero Mandebvu

Freelance researcher

Prolific

Aug 2024 - Current (2 years 1 month)

• Engaging in various research studies and surveys posted on Prolific's platform. • Participating in experiments, surveys, or qualitative studies as required by researchers. • Providing accurate and insightful responses to researchers' inquiries or tasks. • Following guidelines and instructions provided by researchers to ensure the quality and integrity of data collected. • Meeting deadlines for completing tasks and submitting responses or data. • Occasionally communicating with researchers to clarify tasks or provide additional information. • Being available for participating in studies as per your availability and the requirements of researchers.

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Senior Sales & Administrative

Prosam Consulting Group

Mar 2022 - Current (4 years 6 months)

Administrative duties • Create and implement training programs and materials. • Developed a comprehensive training database, resulting in a 40% improvement in data retrieval speed. • Enhanced compliance with training requirements. • Coordinated training session logistics, including venues, catering, accommodation, and transport. • Acted as a point of contact for vendors and participants. • Handled accounts receivable and ensured timely invoice payments. • Entering the invoices for the expenses incurred by the company. • Handling incoming and outgoing calls from various clients. • Managed administrative tasks: data entry, filing, email correspondence, and procurement. • Set up meetings and appointments with customers. • Managed tr

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Customer Care Service

Rukum Marketing

Sep 2021 - Feb 2022 (6 months)

• Handled inbound and outbound calls professionally for life cover, funeral, and housing insurance • Provided accurate assistance regarding inquiries, complaints, and concerns. • Qualified leads by vetting them as potential clients. • Utilized company systems to access and update customer information. • Documented interactions and resolutions in the CRM system. • Upsold additional products/services to meet sales targets: ✓ House insurance for clients from the UK. ✓ Life insurance for South African clients, generating sales for a specific life insurance company. ✓ Vehicle insurance for clients of MiWay. • Utilize company databases and systems to access customer information and update records. • Identify and assess customers' needs to

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CUSTOMER CARE

National Accident Advice Helpline

Nov 2019 - Aug 2021 (1 year 10 months)

• Handling inbound and outbound calls for retention clients. • Generating 15 sales daily. • Qualifying new leads for cold calling. • Training new staff members on membership procedures. • Processing clients' details for debit orders. • Assisting members involved in accidents, explaining membership and coverage details, resolving issues, and following up on claims. • Providing customer support and processing claims with accurate documentation. • Offering guidance and advice on claims. • Maintaining detailed records of all member interactions, call logs, claim information, and follow-up actions. • Adhering to company policies and procedures. • Collaborating with other departments for cashback invoice processing. • Providing empath

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Administration Clerk

Braceon &Richsil Consultancy

Jun 2017 - Aug 2019 (2 years 3 months)

• Handling administrative tasks related to ZIMRA returns, including data entry, filing, and organizing documents. • Assisting with the preparation and submission of tax returns to ZIMRA • Coordinating the registration process for the new companies, ensuring all necessary documentation is completed accurately and submitted on time. • Communicating with clients and government agencies, both in person and via phone or email, to provide assistance and gather necessary information • Maintaining accurate records and database of client information and registration process • Assisting with general office duties as needed, including answering phones, responding to emails, and providing administrative support to other team members. • Ensuring

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Finance Intern

Rusape General Hospital

Aug 2015 - Aug 2016 (1 year 1 month)

• Compiling Financial Statements according to IFRS and GAAP • Petty Cash book control and Cash register • Reconciliation of bank statements, cashbook, and general ledger accounts • Banking cash received daily • Process RTGS for creditor's payment • Invoicing and billing at cash point • Preparing credit control account • Preparing creditor's payment vouchers • Filing debtors and creditors ' orders • Data capturing on Microsoft Excel • Debtors Reconciliation Accounts • Pastel allocation of debtors in ledger accounts • Pre-casting expenditure and budgeting statement

Komborero Mandebvu

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