Kojo Arhin Quansah
Download
Recommend
Messages
Share
Kojo Arhin Quansah

Kojo Arhin Quansah

About

Detail

Potsdam, Brandenburg, Germany

Contact Kojo regarding: 

work
Full-time jobs
Starting at USD1.9K/month
Flexible work
Starting at USD18/hour
connect_without_contact
Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • Y
    City Manager
    Yango Ghana,
    Mar 2022 - Oct 2022 (8 months)
    • Successfully launched Yango in Kumasi, driving adoption among drivers, users and partners to achieve market growth. • Utilized proprietary CRM tools for onboarding drivers and training partners, thereby leading to a significant capture of market share. • Collaborated with local and international IT teams to ensure consistent service uptime and optimal app usability.
  • Y
    Client Service Advisor
    Yango Ghana,
    Jun 2019 - Feb 2022 (2 years 9 months)
    • Provided 1st Level IT Support for colleagues and employees of partners, ensuring they are well trained and equipped with the right system. • Enhanced resolution of service-related issues by streamlining processes to ensure quicker solution. • Enhanced customer satisfaction by tracking, prioritizing and resolving inquiries and service-related issues with a 95% first-contact resolution.
  • V
    Customer Service Advisor/ Call Center
    Vodafone Ghana,
    Jul 2015 - Aug 2018 (3 years 2 months)
    • Ensuring first-time contact resolution with customers when they contact the call center • Activation and deactivation of subscriber packages • Utilized Oracle CRM and Avaya VoIP for interacting, resolving and logging customer interactions.
Education verified_user 0% verified
  • U
    BSc.
    University of Europe for applied Sciences
    Jan 2022 - Current (3 years 5 months)
Projects verified_user 0% verified
  • 
     Weather Application Development, Academic Project, Fourth Semester, October 2023 Developed a fully functional Weather
    Oct 2023
  • S
    Setup of Virtual Lab Environment For CCNA/ Comptia Network+ Studies
    Aug 2020 - Current (4 years 10 months)