Sales Representative & Customer Service verified_user
Verified experience
Ariston marketing Ltd
Jan 2023 - Jan 2026 (3 years 1 month)
⢠Managed reservations, bookings, rescheduling, and cancellations for multiple hotels within the hospitality industry.
⢠Utilized active listening and persuasive communication to understand customer needs, ensuring satisfaction and improving booking conversion rates.
⢠Maintained a positive and professional attitude when resolving complex customer issues, turning potentially negative experiences into positive ones.
⢠Served as a key point of contact for customers, making them feel valued and prioritized, which enhanced the business's reputation and customer loyalty.
⢠Provided high-quality phone support, maintaining fast talk and documentation times while utilizing company guides for efficient problem-solving.
⢠Acted as a team lead, provid