Kimberly Chuquilín

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Customer Service Representative

Teleperformance

Oct 2022 - Jun 2025 (2 years 9 months)

• Help customers and shopper-drivers with inconveniences about product or service via phone call, chat, and email. • Solve issues, inquiries, and proper complaint handling. • Provide proactive assistance. • Receive calls, chats, or emails and transfer them to the proper department. • Follow up customers' cases, ensuring a seamless experience. Additionally, I provided virtual assistance to drivers who faced confusion during deliveries, enhancing their operational efficiency. I also utilized Microsoft Excel to manage driver payments and track interaction metrics, which contributed to improved service delivery and performance analysis. Furthermore, I reviewed billing information for both customers and drivers, ensuring accuracy and tra
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Clothing Seller

Bad7Seven.pe – Virtual Store

Jul 2020 - Mar 2021 (9 months)

• Sale of printed t-shirts. • Sale of beanies, bracelets, and other accessories online. • Management of social networks of entrepreneurship. • Ensured that payments for each sale were processed efficiently, contributing to smooth transaction flows. • Followed up on orders and coordinated rescheduling with clients when deliveries could not be made on the scheduled date, enhancing customer satisfaction. • Provided administrative assistance by addressing customer inquiries via WhatsApp and Facebook, ensuring effective and empathetic communication to resolve concerns.
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Delivery Dessert Seller

Own family business

Mar 2020 - Dec 2023 (3 years 10 months)

• Preparation and sale of desserts. • Sale of cakes, cookies, and alfajores for delivery. • Management of social networks of entrepreneurship, while also overseeing appointment scheduling for deliveries, ensuring timely coordination with clients to fulfill their orders efficiently.

Education 0% verified

Kimberly Chuquilín

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