Kiana Darlene Pacheco

Kiana Darlene Pacheco

About

Detail

Customer Service Specialist | Insurance Document Processors Analyst 🐦‍🔥
Manta, Manabí, Ecuador
Contact Kiana regarding: 
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Full-time jobs
Starting at USD6/hour
Flexible work
Starting at USD6/hour
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Timeline

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Résumé

Jobs verified_user 0% verified
  • B
    Insurance Lianson
    Blue Star Brothers
    Mar 2025 - Oct 2025 (8 months)
    Coordinated insurance claims processing, ensuring compliance with regulatory standards and expediting resolution timelines for clients. Analyzed insurance policies and claims data, identifying discrepancies and implementing corrective actions to improve accuracy and service delivery. Managed documentation and record-keeping for insurance claims, ensuring accuracy and adherence to company standards for audits and reviews.
  • A
    Inspector public Remote experience
    ATE LOGO VENTURES|
    Jul 2024 - Nov 2025 (1 year 5 months)
    • Evaluate properties to assess the level of risk associated with insuring them. This involves inspecting buildings, equipment, and other assets. • Gather pertinent information related to the subject of the inspection, including occupancy details, safety protocols, and current property conditions. • Communicate with clients, agents, and other stakeholders to explain findings, answer questions, and provide guidance on risk management practices • Work closely with underwriters to provide insights that assist in determining policy terms, conditions
  • E
    CUSTOMER SERVICE SPECIALIST| public Remote experience
    ELEVATE TEAMS|
    Jan 2024 - Jul 2024 (7 months)
    • Issue both easy and complex Certificates of Insurance (COIs) in accordance with client needs and regulatory requirements. Process policy changes and endorsements promptly and accurately to reflect client requests and regulatory compliance. • Manage the processing of New Business and Renewals of insurance policies, ensuring all documentation is complete and accurate. • Handle policy cancellations, ensuring all protocols are adhered to and client communications are clear.
  • C
    DOCUMENT PROCESSOR public Remote experience
    CALL PATTY INSURANCE
    Feb 2023 - Jun 2023 (5 months)
    • Serve as a point of contact for customer inquiries, assisting them with any questions or concerns regarding their policies and coverage. Processed, reviewed and manage quotes or proposals provided by carriers • Prepare and issue binders and insurance policies to ensure customers have the necessary documentation and coverage details. • Regularly monitor and assess the status of customer policies to ensure they remain in good standing and provide adequate coverage.
  • C
    CUSTOMER SERVICE SPECIALIST|
    CALL PATTY INSURANCE
    Mar 2022 - Feb 2023 (1 year)
    • Established a warm and friendly rapport with customers through phone and email interactions, ensuring a welcoming experience. • Accurately input customer information into the agency system to maintain up-to-date records. • Assisted customers with important purchasing quote choices, policy changes, cancellation requests, certificates of insurance and the claims process.
Education verified_user 0% verified
  • Uleam
    Fonoaudiology
    Uleam
    Apr 2021 - Aug 2024 (3 years 5 months)