K
Khushi Bhargava
About
Detail
Karnataka, India
Résumé
Jobs
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Senior Customer Support SpecialistRipplingJul 2023 - Feb 2025 (1 year 8 months)• Reviewed and performed QA on team members' work to ensure accuracy and compliance. • Revamped and enhanced new hire training modules to improve onboarding efficiency. • Created multiple Help Center articles and customer-facing documentation to enrich the knowledge base. • Assisted team members with escalated client calls and complex cases, providing guidance and resolution strategies. • Mentored and trained a team of new full time employees in the team.- HR AssociateAmazonJul 2022 - Mar 2023 (9 months)• Navigating Salesforce CRM and ADP Workforce for accessing employee's data and solving their issues by maintaining utmost confidentiality. • Coaching and assisting the employees on various issues such as onboarding, orientation and training, transfer, re-hire, resignation, bonuses, leave and accommodation, COVID related issues, time off, termination etc. • Administrating employee's benefits after their joining, weekly or monthly pay, instant payment during financial crisis and other benefits during the leave. • Checking and providing state benefits to the employees who are native of Washington, California, Colorado, New York, Pennsylvania, Texas, and New Jersey. • Opening of Leave of Absence for the employees based on Amazon's policy
- CCustomer support specialistMay 2020 - May 2022 (2 years 1 month)
Education
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- MBASymbiosisJun 2022 - Jan 2024 (1 year 8 months)