Khensani Majola Customer Service Professional

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Customer Service & Account Management

Healthy Choice Brands (Start Up)

Sep 2023 - Current (2 years 8 months)

• Identify markets around the city to set up for weekend markets • Managing all communication and relationships with existing customers and suppliers • Collaborate with internal teams to resolve all queries raised by customers and suppliers • Sourcing suppliers for raw materials used to make products • Establishing new relationships to supply products to and conducting site visits • Negotiating shelf space for products • Growing the online following using social media to create brand awareness • Utilized knowledge of HIPAA and EHR systems to ensure compliance and support various clients associated with Healthy Choice Brands, enhancing customer service and account management processes. • Answered calls and addressed

Contributor Relationship Manager (Service Consultant)

London Stock Exchange Group

Dec 2019 - Jun 2023 (3 years 7 months)

• Focused on onboarding new Southern African funds data by establishing a direct relationship with asset managers and multi-managers in the country. • Built relationships with clients to gain an understanding of their needs by providing service in line with LSEG. • Collaborated with internal customers by building relationships to improve customer service delivery and productivity. Additionally, I recognized that prospecting is a fundamental aspect of my role as a Contributor Relationship Manager; it is essential for identifying and aligning potential Data Contributors with the business's objectives, ensuring that our outreach efforts are both strategic and effective. Furthermore, I utilized Microsoft 365 tools to streamline communicatio

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Investment Research Analyst

Discovery Health (Pty) Ltd

Apr 2019 - Nov 2019 (8 months)

• Primarily used Morningstar Direct to conduct research and analysis for the purpose of manager selection and portfolio creation. • Conducting portfolio analysis as well as economic and market-related presentations • Providing technical support to Discovery's Investment Specialists and key stakeholders • Conducting monthly performance reports for DiscretionaryFund Management (DFM) clients. • Conducting ad hoc requests for constructing portfolios, carrying out performance analyticsand preparing proposals to prospective Discretionary Fund Management clients.

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Customer Success Manager (Morningstar Direct)

Find A Space (Pty) Ltd

Sep 2017 - Mar 2019 (1 year 7 months)

As a Customer Success Manager for Morningstar Direct, I was responsible for ensuring client satisfaction and driving product adoption through effective onboarding and support strategies. I collaborated closely with clients to understand their needs and provided tailored solutions to enhance their experience with our platform. Additionally, I utilized Microsoft 365 extensively in all my roles since 2014, which has been integral to my ability to manage projects, communicate effectively, and streamline workflows, further contributing to the success of my clients and the overall team.

Khensani Majola

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