Customer service representative
316 Towing and Roadside Assistance
Jan 2021 - Jan 2023 (2 years 1 month)
• Goal-oriented customer service professional with native English fluency and strong communication skills, aiming to consistently exceed customer satisfaction targets in a fast- paced, international environment. Proven ability to handle 50+ customer interactions daily via phone and email, resolving billing, invoicing, and refund enquiries with efficiency and empathy. Adept at using digital tools to streamline service processes and reduce response times by up to 20%. Highly motivated to contribute to the team and performance goals while developing professionally within a dynamic, multicultural workplace.
