Roommonitor Shift Manager leading and supporting remote and field teams. Expertise in guest relations, KPI monitoring, scheduling, training, and conflict resolution. Previously a Remote Leader of Operations, overseeing daily operations, customer satisfaction, and agent motivation. Experienced in customer service for international travelers via phone, email, and chat in English and Spanish. Background as Operations Lead and Food Business Consultant for a startup, focusing on idea validation, pricing, product strategy, and supply chain management. Also held positions as Senior Cook and Prep Cook, and Purchasing Clerk.
