Kevin López Panameño

SME Technical Lead NOC

Kaiser Permanente

May 2023 - Feb 2026 (2 years 10 months)

Joined Kaiser Permanente Costa Rica during early growth, becoming a key technical reference across multiple infrastructure domains including networking, security, collaboration, and cloud environments Helped establish operational foundations for a new GCC by creating SOPs, processes, technical documentation, onboarding materials, and team guidelines to support rapid scaling and integration of technical workforce Participated in top level escalation handling, hiring frameworks, job design, and technical interview structures, defining evaluation criteria, communication standards, and talent profiles aligned to business needs Contributed to scaling operations from early stages, supporting creation and maturity of multiple technical teams and l

SME Senior Network Architect

Teradyne

Aug 2022 - May 2023 (10 months)

Designed, supported, and documented enterprise WAN LAN environments for VoIP, security, and data, ensuring HA, confidentiality, and strong architecture governance across distributed systems Operated in high security environments with proprietary systems and protocols, maintaining strict control over design, operations, and technical documentation standards Improved enterprise documentation, SOPs, and architecture standards to increase scalability, consistency, and long term supportability across teams Supported large scale WLAN infrastructures in production environments with critical uptime and performance requirements Implemented SDN solutions with Cisco using Cisco ACI for data center and Cisco DNA Center for enterprise networks, along wi

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Network Security Engineer

PALO ALTO NETWORKS - CSS Corp

Jan 2022 - Dec 2022 (1 year)

Provided advanced technical support as a TAC Engineer, troubleshooting complex security and networking issues across enterprise environments using deep packet analysis and the OSI model Diagnosed critical, customer-impacting incidents involving firewalls, VLAN behavior, ARP analysis, MAC-to-IP mapping, routing, and end-to-end packet-flow logic across hybrid infrastructures Supported deployments and operations across cloud platforms including Amazon Web Services, Google Cloud, and Microsoft Azure, with focus on secure connectivity, identity, and cloud-native protection models Worked extensively with Palo Alto Networks technologies such as Palo Alto Cortex, Prisma Access, and Panorama to investigate threats, manage policies, and support large

TAC Senior Network (Leader | Trainer) Voice-Collaboration (1)

Cisco TAC

Jan 2018 - Jan 2022 (4 years 1 month)

Supported global customers in highly complex voice and collaboration environments, delivering advanced troubleshooting and service restoration for mission-critical Cisco platforms. Worked extensively with Cisco Unified Communications technologies including CUCM, Voice Gateways, UCCE, UCCX, Unity, IVR, and Contact Center Express, while also supporting SIP, H323, CTI, Java-related services, TLS-SSL, HTTP, REST APIs, Apache Tomcat, and database-related components. Became a trusted escalation resource for some of the most critical and catastrophic customer-impacting issues, often selected to support severe cases due to deep technical knowledge and strong execution under pressure. Bug hunter identifying functional defects, understanding failure

Network Administrator – Data Center Operations (2)

Cisco TAC

Jan 2016 - Jan 2022 (6 years 1 month)

Supported the recreation, operation, and modernization of Cisco TAC laboratory and data center environments used to reproduce customer bugs, validate failures, and simulate enterprise scenarios. Major lab and data center initiative involving physical infrastructure redesign and operational readiness for advanced Cisco engineering use cases. Improved ventilation, electrical distribution, physical layout, and equipment organization in ways that helped increase safety, efficiency, and maintainability. Managed inventory, end-of-life equipment destruction, equipment handling procedures, and lifecycle control for a large and highly valuable technical environment. Produced technical reports related to energy consumption, electrical use, battery im

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Business Manager

IMPRESOS EXPRESS CR

Jan 2012 - Jan 2016 (4 years 1 month)

Designed and implemented systems for clients while deploying collaboration platforms such as Monday.com, Zoho, and Microsoft 365 to improve team productivity and workflow efficiency Configured and managed client domains, including DNS setup, Active Directory environments, IP management, certificate authorities, SQL database replication, backup strategies, SSO, and multi-factor authentication Provided consultancy and developed solutions across CRM (Customer Relationship Management), payroll systems (ADAM, SOFTLAND), social content management, product development, administrative systems, infrastructure, networks, and cloud environments Developed custom microservices and on-demand software solutions in collaboration with system development tea

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Web Development & CRM/CMS Support

GAVARRETTE GROUP HEREDIA

Jan 2010 - Jan 2012 (2 years 1 month)

Supported web development and digital platform initiatives using JavaScript, HTML, CSS, PHP, MySQL, and XML, contributing to dynamic, data-driven websites Worked extensively with CRM (Customer Relationship Management) systems to manage customer data, track interactions, support lead management, and improve customer engagement and service workflows Utilized CMS (Content Management Systems) to create, edit, publish, and organize digital content, ensuring consistency, usability, and efficient content administration across websites Implemented social media integrations with Facebook and Google to connect websites with external platforms, enhancing user engagement and authentication capabilities Applied application-level content encryption and w

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Webmaster - Systems Consultant

Hotel Europa

Jan 2008 - Jan 2010 (2 years 1 month)

Managed website-related content and recreated booking system and website Javascript, HTML, MySQL, CSS, XML and PHP using application content encription. Intranet websites for management departments and digital employee's check in systems and information services such payroll and HR. Microsoft Sharepoint System Administration Administered sites, libraries, and permissions in Microsoft SharePoint, ensuring secure and organized access for users and provided end-user support by troubleshooting access issues, managing content, and resolving common platform errors. Developed database replication to financial system using Linux dedicated machines Supported Unified Collaboration and online communication (chat integration), MS Exchange server, Skype

Kevin López Panameño

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