Kevin Josef Janssen Customer Service

Customer Service Representative

Somewhere

Dec 2025 - Jun 2026 (7 months)

Help schedule/reschedule Medicare patients appointments with healthcare advocates to help them navigate their health insurance coverage with proffessionals.

Customer Associate

ResultsCX

Nov 2024 - Dec 2025 (1 year 2 months)

During this current experience with Humana as a Customer Associate, some of the tasks I have been entrusted with include explanation of benefits, sharing authorization updates, finding and connecting members with healthcare providers, billing assistance, scheduling health check-ups, and ensuring appointments. Additionally, I utilized messaging apps for effective communication between departments, both within our local and international teams, which facilitated collaboration and streamlined our processes in delivering quality customer service.

Virtual Assistant

Virtual Latinos

Apr 2023 - Dec 2023 (9 months)

• Scheduled caregivers with elderly clients • Out-of-the-box thinking for preparing and proposing schedules to caregivers • Managed information while ensuring HIPAA compliance • Matched client needs with the experience and disposition of caregivers • Checked missed clock ins/outs of caregivers from/to their shifts with clients • Assessed travel distances for caregivers to arrive for their shifts • Cared for employees and clients with patience • Answered various calls from clients, employees, and leads • Provided clients' care plans to employees • Gained valuable insights into elderly wellness and needs by scheduling personal and wellness caregivers for many of our elderly clients, enhancing my ability to address their spec

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Tech Recruiter

Apr 2022 - Mar 2023 (1 year)

As a Tech Recruiter, I was responsible for headhunting Software Development talent from LATAM through LinkedIn. I conducted interviews to provide candidates with a positive and transparent first impression of the company, screened candidates, and set clear expectations for the recruitment process. I scheduled and coordinated technical assessments, whether live or expiring, and assertively followed up with candidates on assignments or tasks to ensure timely completion. Additionally, I assisted in creating profiles that showcased candidates' experiences honestly and appealingly for clients to review. Email communication played a vital role in this experience, as most interactions were conducted through email or text messaging, facilitating ef

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Independent

Independent / Freelancer

Nov 2021 - Apr 2022 (6 months)

During this short period, I helped validate data for a company that monitored the local electricity company. I also assisted another company focused on updating old telecommunication services. Additionally, I utilized executive assistance skills to conduct thorough data validation and research, effectively organizing and presenting pricing information to support decision-making processes. My experience in customer service played a crucial role in gathering accurate pricing data, ensuring that the information collected was reliable and met the needs of the stakeholders involved.

Care Coordinator

Solace Care

Sep 2021 - Nov 2021 (3 months)

• Screen clients on pertinent information for the search of relevant mental health providers • Receive petitions for opening cases • Handle delicate and private information from clients and providers • Convey information between all parties promptly: Care Coordinators, providers, and clients • Managing information as a mandated reporter and compliant to HIPPA2 and FERPA3.

Talent Acquisition Specialist

24-7 InTouch

Jun 2020 - Jun 2021 (1 year 1 month)

• Frontline contact for new candidates' applications, screening for levels of interest, commitment, and English proficiency. • Preparing and extending Offer Letters for the selected candidates. • Acted as the liaison between the selected candidates and the company during the stages of selection and training. • Assured timely delivery of admission requisites from the selected candidates' onboarding. • Managed admission assessments follow-up and records. • Justified candidates' approval to recruitment leaders. • Assertively declined candidates with low commitment, bad attitudes, or failed assessments. • Followed up and completed the entire recruitment process for candidates. • Set and followed up on interviews between candidat

Customer Service Agent

Knoah Solutions

Oct 2019 - Jun 2020 (9 months)

*Providing exceptional customer service for Snagajob *Managed a high volume of customer inquiries via phone and briefly chat *Effectively handling different and delicate cases for customers of a job-seeking company *De-escalating upset customers with realistic and timely solutions *Handling documentation per call

Medical and Insurance Interpreter

Knoah Solutions

Aug 2017 - Nov 2017 (4 months)

• Over the phone English-Spanish interpreter for Certified Languages International, providing clear and accurate communication in medical and customer service contexts. • Completed intensive training to master precise vocabulary essential for effective interpretation in high-stakes environments. • Gained experience with back-to-back cases, ensuring timely and efficient service delivery. Additionally, utilized CRM tools effectively for documentation based on the information handled per call, enhancing the accuracy and organization of client records.

Kevin Josef Janssen

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