Kensi Nicol Rodriguez Chirinos

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Customer Service Representative

Allied Global

Jan 2023 - Jan 2024 (1 year 1 month)

• I would handle any complaints provided with the appropriate solution for each customer and follow up with any inquiries about the service. • Helped with scheduling appointments with doctors and transportations • Assisted with any discounts programs that could help the member
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Results cx

Results CX

Jan 2021 - Jan 2023 (2 years 1 month)

• Educated and provided comprehensive information to customers about the company's products, ensuring a thorough understanding of features and benefits. • Negotiated contracts and determined optimal pricing strategies for products, aligning with both customer needs and company profitability. • Managed customer health records, ensuring data privacy and accessibility, which streamlined the process of securing necessary medical history for appointments and provided a more informed customer experience. • Managed contact lists and analyzed metrics to optimize email marketing performance. • Authored onboarding and re-engagement emails to address customer pain points. • Guided customers through the purchasing process via email and chat by identify
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Customer Service Representative

Jan 2021 - Jan 2022 (1 year 1 month)

• Bilingual spanish and english phone operator • Address and meet all needs that arise with each and every customer • Provided assistance, revolving complaints, answering any questions • And processing orders for any client
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Translator, Mentor

World Gospel Outreach

Jan 2019 - Jan 2021 (2 years 1 month)

• Worked as a medical and dental translator at WGO • Translator for visiting missing groups • Youth membership (WGO) • Mentored younger youth and helped foster in them a good work ethic

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Kensi Nicol Rodriguez Chirinos

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