Kenneth Gibson

Telecom and support professional with over a decade of experience delivering technical solutions, customer care, and crisis response. From wireless network troubleshooting (5G RAN, LTE/VoLTE) to disaster recovery efforts during wildfires, I thrive in high-stress environments where clarity, coordination, and compassion are key. My career spans technical support, customer service, and sales, with a history of collaborating across teams, including field engineers, general contractors, and end users. My background in sales taught me how to listen. My tech support roles taught me how to solve problems fast. And my experience in disaster recovery reminded me why people skills are just as essential as technical ones. • Skilled in resolving complex network issues while meeting service level commitments. • Known for staying cool in a crisis and keeping everyone, customers, and colleagues on the same page. • Strong communicator and collaborator, bridging technical teams and non-technical stakeholders. • Driven by purpose and a commitment to creating solutions that serve real people in real time.