Kendyr Gabriel Quintanilla

Kendyr Gabriel Quintanilla

About

Detail

Operations Coordinator | Compliance & Workforce Analytics
Masaya, Nicaragua
Contact Kendyr regarding: 
Flexible work
Starting at USD15/hour
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Internships
Starting at USD960/month

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • A
    Compliance Specialist
    Alonso Alonso Attorneys at Law
    Jul 2025 - Mar 2026 (9 months)
    Performed systematic audits of remote workforce activity and productivity metrics. Identified time-tracking inconsistencies and operational reporting gaps, escalating issues for review. Supported internal compliance investigations and managed associated documentation.
  • A
    HR Culture & Ethics Associate
    Alonso Alonso Attorneys at Law
    Jan 2025 - Jul 2025 (7 months)
    Audited 100+ weekly time logs and activity reports to verify accuracy, productivity, and policy compliance. Maintained compliance and investigation records in Workday for accurate documentation and timely case resolution. Conducted operational check-ins with 20 associates to review performance and improve engagement. Escalated compliance issues and supported internal investigations to uphold organizational standards.
  • Ibex
    Real Time Analyst
    Ibex
    Oct 2021 - Nov 2024 (3 years 2 months)
    Monitored real-time operational performance for a large support team; improved SLA adherence and resource utilization by 20%. Coordinated with ops managers and team leads to address staffing gaps, reducing response time by 10%. Automated reporting with macros, cutting reporting errors by 25%; supported scheduling for 300+ agents at 95% adherence. Identified workflow inefficiencies and drove process improvements across multiple programs.
  • Ibex
    Customer Service Representative Tier 1 & 2
    Ibex
    Sep 2020 - Oct 2021 (1 year 2 months)
    Managed 20+ complex cases daily via Salesforce; reduced average handle time by 16%. Mentored 28 new hires on technical troubleshooting, accelerating onboarding by 2 weeks.
  • C
    Technology Design Instructor
    Centro de Aprendizaje y Mentoría
    Nov 2019 - Jul 2020 (9 months)
    Delivered hands-on training in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Microsoft Office (Word, Excel, PowerPoint), teaching core graphic design principles and productivity tools through the TestOut Pro curriculum to develop students' practical digital skills.
Education verified_user 0% verified
  • Brigham Young University
    B.S. Applied Business Management (In Progress)
    Brigham Young University
    Sep 2024 - Current (1 year 10 months)
    Completed certificates in Business Administration, Business Leadership Skills, and Administrative Assistant. Pursuing B.S. in Applied Business Management with a focus on startup operations and systems building.
  • Platzi
    Diploma del Curso de Frontend Developer, Desarrollo de páginas web, contenido digital/multimedia y recursos informáticos
    Platzi
    Jul 2022
  • Android ATC
    Android applications ui-ux design and monetization techniques, desarrollo de aplicaciones android
    Android ATC
    Nov 2020 - Jan 2021 (3 months)
  • Android ATC
    Android certified application developer, desarollo de aplicaciones android
    Android ATC
    Aug 2020 - Sep 2020 (2 months)
  • UNAN León
    Completed Coursework & Thesis Project - Frontend Developer
    UNAN León
    Jan 2018 - Dec 2023 (6 years)
    Completed coursework and thesis project focused on Frontend Development. Creating, coding, and improving applications from the visual interface to build functional user experiences.