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kemoni hezbon
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Nairobi County, Kenya
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Jobs
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- NCustomer Support InternNairobi Tech HubJun 2023 - Dec 2023 (7 months)Assisted customers via live chat and email, resolving inquiries efficiently while documenting customer interactions and solutions in CRM systems. Gained experience working with support scripts and ticketing tools. Additionally, utilized AI chatbots to enhance customer support by addressing common inquiries, which streamlined the process and improved response times. - Utilized Gemini and other AI tools to automate responses and enhance support quality, ensuring precise and helpful communication. - Maintained organized records and reported on support metrics using Microsoft Excel to track performance trends. - Managed high-volume email correspondence and data entry tasks to ensure accurate and timely documentation of support tickets. - Provi
- FFreelance Content Creator & AI SpecialistJan 2022 - May 2025 (3 years 5 months)Job Title: Freelance Content Creator & AI Specialist Job description: Created and managed content for multiple social media pages using AI tools (ChatGPT, Claude, Gemini). Produced high-quality videos and graphics using Veo 3 for branding and engagement. Developed social media strategies to increase follower growth and interaction. Collaborated with clients to align content with their brand voice and goals. Skills: 'Branding', 'Strategy development', 'Ai Tools', 'Claude', 'Gemini', 'Google Veo 3', 'Social media marketing', 'Project tracking', 'Virtual assistance' - Created and managed content for multiple social media pages using AI tools (ChatGPT, Claude, Gemini). - Produced high-quality videos and graphics using Veo 3 for branding and en
Education
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- WTyping Speed Test Certification – 65+WPMAug 2024 - Dec 2024 (5 months)
AI Content Creation CertificationUdemyJan 2024 - Dec 2024 (1 year)- SSocial Media Marketing Specialist(Coursera)Jan 2023 - Dec 2023 (1 year)
- Master's in digital marketing and AI ApplicationsUniversity of NairobiJan 2022 - Jan 2024 (2 years 1 month)
- KBachelor's in Information TechnologyKenya Institute of ManagementJan 2018 - Jan 2022 (4 years 1 month)