Kelsey C Burrow

L

Customer Support Specialist

Lithium Motors Health Pals

Jul 2025 - Current (1 year)

I use Zoho CRM to keep track of the patience calls, requests, appointments, prescriptions, and desired health benefits.

Full time mom/stay at home mom

Stay at Home Mom

Jun 2016 - Current (10 years 1 month)

As a dedicated full-time mom of five, including a child with special needs, I successfully balanced family responsibilities while pursuing my education online, completing my certificate program. I maintained excellence in my sales management role, demonstrating strong organizational skills, proficiency, and determination. Additionally, I managed customer success by handling doctor requests, teacher requests, and various paperwork, effectively resolving numerous issues through email communication, which enhanced my problem-solving abilities and ensured smooth operations in both my personal and professional life.

Sales Associate

White House Black Market

Aug 2015 - Jun 2016 (11 months)

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. • Built relationships with customers to encourage repeat business. • Managed returns, exchanges, and refunds in accordance with store policy. • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations. • Helped customers locate products and checked the store system for merchandise at other sites. • Rotated stock and restocked shelves to maintain product availability and store appearance. • Engaged with customers to build rapport and loyalty, whi

F

Buyback Sales Manager

Follett Higher Education Group

Apr 2012 - Nov 2019 (7 years 8 months)

Handled customer relations issues, enabling quick resolution and client satisfaction. Worked hands-on with customers to address and resolve their issues effectively, ensuring a high level of service. Additionally, utilized chat support skills to enhance communication with clients, providing timely assistance and fostering positive relationships through various channels, including answering calls related to customer service.

About

Detail

Timeline

Résumé