Keisha Morgan

Jobs 0% verified

A

Customer Service Support

Arise Part

Aug 2023 - Nov 2024 (1 year 4 months)

•
CUSTOMER SERVBICE

Telepeformance

Apr 2022 - Dec 2024 (2 years 9 months)

I make cold calls to potential customers, introduce the product or service, answer questions, and try to secure sales or appointments while maintaining a professional and friendly tone.
L

Virtual Administrative Assistant

Life time Roofing

Nov 2021 - Aug 2024 (2 years 10 months)

• Provided comprehensive administrative support, managing schedules, organizing files, and facilitating communication to enhance operational efficiency. • Demonstrated strong communication skills and customer service experience, effectively building rapport with clients and stakeholders. • Utilized cold calling techniques to engage potential clients, showcasing the ability to turn initial rejections into meaningful conversations, thereby contributing to team goals. • Maintained a dependable and self-motivated work ethic, consistently bringing a positive attitude to the team and ensuring high-quality results in all tasks.
T

Customer Service Agent/ Sales Representative / Manager

Teleperformance

Jan 2017 - Dec 2024 (8 years)

As a Sales Representative or Sales Manager, the role involves driving revenue, • nurturing client relationships, setting goals, and managing a team in the case of a manager role Using tools like Salesforce, HubSpot, or Zendesk Sell to track prospects, manage customer relationships, and document key interactions As a Sales Manager, the number of agents managed depends on the size of the company and the team structure Typically, in a small to medium-sized business, a Sales Manager might manage 5 to 15 agents. In a more personalized team environment, where you can provide direct coaching and support

Education 0% verified

Keisha Morgan

About

Detail

Timeline

Résumé