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Keila Oguis

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North Carolina, United States

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Résumé


Jobs verified_user 0% verified
  • B
    Personal Lines Account Manager
    Brown & Brown of South Carolina
    Mar 2024 - Current (2 years 6 months)
    Manage a growing book of personal insurance accounts, including auto, homeowners, and umbrella policies, providing tailored coverage solutions based on client needs. Serve as the primary point of contact for clients, maintaining ongoing communication to ensure high satisfaction and retention. Utilize AMS360 to process endorsements, renewals, cancellations, reinstatements, and policy updates while maintaining accuracy and compliance. Leverage ImageRight to organize, tag, and retrieve client documentation, ensuring that files are up-to-date and easily accessible across departments. Collaborate with underwriters and insurance carriers to negotiate quotes, troubleshoot issues, and identify the most competitive coverage options for new and exist
  • B
    Receptionist
    Brown & Brown of South Carolina
    Mar 2023 - Mar 2024 (1 year 1 month)
    Provided first-line administrative and client-facing support in a high-volume office environment. Managed multi-line phone systems, greeted guests and clients, and routed inquiries with professionalism and attention to detail. Performed data entry and record-keeping for incoming documentation, ensuring privacy and compliance with internal protocols. Maintained a clean and welcoming front office, coordinated appointments and meetings, and supported internal teams with daily clerical tasks. Built rapport with clients and internal stakeholders to create a positive, professional environment.
  • First Citizens Bank
    Construction Loan Mortgage Processor
    First Citizens Bank
    Aug 2020 - Mar 2023 (2 years 8 months)
    Managed the end-to-end loan processing lifecycle for residential construction loans. Reviewed blueprints, appraisals, budgets, and construction contracts to validate project viability. Communicated with clients to collect required documentation, such as bank statements, income verification, and paystubs. Analyzed borrower credit history, debt-to-income ratios, and financial assets to assess loan eligibility and mitigate risk. Maintained communication with applicants, underwriters, loan officers, and construction contacts to keep projects on track. Created workflow systems that improved loan file turnaround and reduced bottlenecks.
  • Commercial Metals Company
    Temporary Regional Office Manager
    Commercial Metals Company
    Aug 2019 - Apr 2020 (9 months)
    Provided administrative support to the Regional Vice President and 10 Regional Directors. Coordinated logistics for morale events, facility tours, and regional team meetings. Managed travel itineraries, accommodations, and expense reporting. Partnered with HR on new hire paperwork and onboarding logistics. Tracked certified mail and updated regional address records across multiple sites.
  • D
    Customer Service Representative / Administrative Assistant
    Dayton Rogers Manufacturing
    Nov 2018 - Aug 2019 (10 months)
    Supported 7 of the company's top 10 accounts by processing orders and resolving inquiries. Reviewed and processed purchase orders, pricing agreements, and quotes. Maintained communication with customers via phone, email, and fax. Organized internal morale events and contributed to customer satisfaction initiatives.
  • CoorsTek
    Administrative Associate III
    CoorsTek
    Apr 2017 - Mar 2018 (1 year)
    Supported the Regional Director and Senior HR Business Partner for a site of 160+ employees. Managed complex travel planning, executive calendars, and internal SharePoint sites. Assisted in onboarding full-time employees, contractors, and interns. Tracked department budgets and headcount reporting. Supported internal PowerPoint presentations and office renovation projects.
  • Microsoft Corporation
    Business Administrator
    Microsoft Corporation
    Apr 2016 - Mar 2017 (1 year)
    Supported two Directors of Program Management and a team of 90+ employees. Coordinated travel, meetings, morale events, and team logistics. Managed workspace planning in Visio and coordinated with facilities. Onboarded new employees and vendors, and provided technical assistance with internal tools.
  • Microsoft Corporation
    Receptionist
    Microsoft Corporation
    Jul 2015 - Mar 2016 (9 months)
    Supported front-desk operations at Microsoft's campus. Coordinated event logistics and internal scheduling. Ensured facility functionality and vendor communications. Managed documentation using Microsoft Office and internal systems.
Education verified_user 0% verified
  • R
    High School Diploma
    Richland Northeast high school
    Aug 2001 - Jun 2005 (3 years 11 months)