Kecia Bell

Training Manager & Producer

Prosci

Nov 2021 - May 2022 (7 months)

• Facilitated structured change courses and created engaging virtual learning environments. • Trained clients on all Prosci Change Management tools, set up Proxima demonstrations, and assisted with onboarding of individual client accounts post-training. • Supported curriculum development and managed Salesforce and HubSpot administration, while also addressing order processing inquiries by answering calls from executives needing a Change Management certification. Additionally, assisted candidates with curriculum manuals, selection of training materials, and provided advice on program development to enhance the overall training experience.

Senior Account Success Manager

Prosci

Sep 2021 - Jan 2025 (3 years 5 months)

• Increased client onboarding success by 15% and overall satisfaction to 93%. • High volume incoming calls handling call resolution, enrollment, sales of SaaS tools. • CRM management and customer service daily to assign key accounts. • Managed team updates for Account Executives, updating Salesforce reports and KPIs. • Delivered onboarding and training for Prosci's Proxima and Kaiya AI SaaS tools. • Provided tailored onboarding, showcasing early product value, and delivering ongoing support. • Led DEI and change management strategies across diverse client teams. • Reduced churn by 20% through improved client engagement and communications. • Additionally, handled order processing by providing technical support for various Saa

National Recruiting Service Manager

BCD Travel

Apr 2019 - Oct 2020 (1 year 7 months)

• Managed a $15M portfolio across 12 accounts, leading a team of 25 recruiters. • Managed high-volume recruiting with urgency and accuracy, consistently delivering a positive and timely candidate experience. • Oversaw new hire training for 300+ employees and collaborated with HR to customize training plans. • B2B onboarding of client travel tools and training for key national and international accounts. • Provided customer support by addressing the specific personnel needs of national businesses, ensuring that the right candidates were matched to the required roles. This involved calling candidates, reviewing their skills, and placing individuals into relevant skill-based assessments to enhance the overall recruitment process.

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Owner / Lead Recruiter / Customer Service

APK Recruiting, LLC

Jun 2009 - Jan 2025 (15 years 8 months)

• Managed a team of 20 recruiters servicing national accounts with a combined $32M sales portfolio. • Spearheaded talent acquisition initiatives to attract, engage, and recruit top-tier candidates in support of regional staffing goals and organizational growth for various national businesses. • Specialized in hiring CDL drivers, logistics staff, call center agents, and account managers. • Developed strategic partnerships with colleges, veteran centers, and Goodwill for job fairs and training. • Delivered employer-focused presentations and training programs for both nonprofit and corporate clients. • Oversaw interview logistics and scheduling, ensuring clear communication between hiring managers and HR teams across multiple l

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News Reporter/Anchor & Producer

Armed Forces Network

Jan 1986 - Jan 2007 (21 years 1 month)

News Reporter

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