CRM & Database Marketing Manager
QuickStart Learning Inc.
Apr 2018 - Sep 2021 (3 years 6 months)
As the CRM & Database Marketing Manager, I was responsible for overseeing all CRM and database-related activities, including database migration, contact scoring, program segmentation, account-based marketing (ABM), nurture campaigns, A/B testing, and optimization, as well as lead funneling and buyer’s journey mapping.
• Implemented a new CRM system and redesigned key processes for marketing, sales, and operations, driving 15% annual sales growth, a 20% boost in sales productivity, and a 30% increase in customer support satisfaction.
• Developed and applied a Buyers’ Journey map to deliver personalized messaging for B2B, B2C, and channel partners.
• Oversaw marketing requirements during CRM migration from Microsoft 2011 to Dynamics 365 a