Kazeem Yusuff

I am a customer-centric leader who places the customer at the heart of everything I do. With a rich tapestry of experience across telecommunications, e-commerce, software, and IT sectors, I bring a wealth of knowledge and expertise to the table. My specialties encompass the intricate realms of Customer Success and Project Management, adeptly navigating both B2B and B2C landscapes, and seamlessly integrating SaaS and PaaS solutions.. Highly regarded for improving team performance on customer service metrics and SLA delivery. Able to motivate teams and coach underperforming individuals into management potential. Proactive, energetic and a master troubleshooter with sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Adept at utilizing my service professionalism in any industry with the ability to handle transactions with customers online and offline with a polished, professional and friendly demeanor. Excellent communication and problem-solving skills, customer loyalty and retention strategies dedicated to achieving customer satisfaction as well as meeting or exceeding company's expectations. Ability to quickly establish rapport with clients and build positive, cohesive relationships with co-workers and management. Comfortable working in a fast paced environment, competent and multitasking. Extensive experience in utilizing data modeling & data analysis to drive successful business decisions both professional and personally. Focused on delivering value to drive client retention and expand recurring revenue