kayla hicks

HR-focused professional with 7 years of experience in customer success, account management, and stakeholder engagement, seeking to transition into a Human Resources role. Proven ability to lead client-facing programs that align with organizational goals—skills directly applicable to employee engagement, onboarding, and performance management. Adept at fostering strong relationships, implementing strategic solutions, and driving retention through proactive communication and support. Brings a people-first mindset, experience in training and mentoring teams, and a commitment to improving internal processes and employee experiences. Ready to apply a business savvy and service-oriented background to lead HR initiatives that support workforce development and organizational growth.