Katia Gonzalez
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Katia Gonzalez

Katia Gonzalez

About

Detail

Customer Service
Lima, Callao Region, Peru

Contact Katia regarding: 

work
Full-time jobs
Starting at USD1K/month
Flexible work

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • C
    Call Center Advisor and Order management in Spanish
    Connectys Global BPO
    Jan 2022 - Mar 2022 (3 months)
    After Sales Customer Service in Call Center for "Itworks" products. Provide information and problem solving to Spanish-speaking customers.
  • E
    Virtual Customer Service Order management
    Elasticsteel Inc.
    Sep 2020 - Jun 2024 (3 years 10 months)
    In charge of all customer support system (LiveChat, Helpdesk, Messenger, IG). Update and create new blogs, landing pages and others on Shopify, Kajabi and Wordpress. Daily posting on Facebook, Instagram, X and Pinterest. Create and Distribute Marketing Emails using Mailmunch and Mailchimp. Keep track of all clients and perform other daily tasks. Add Captions and edit videos and images.
  • A
    Sales and After Sales Service Advisor
    AT&T Dealer in San Diego, CA
    May 2020 - Jun 2024 (4 years 2 months)
    Customer Service in English and Spanish. Contact prospects for the sale of internet, TV and cellular services. Answer inquiries and assist in the programming and installation of new services via phone, email and Live Chat. Create and maintain data system.
  • C
    Latin American Advisor
    Chamber of Commerce of Suriname
    Feb 2016 - Jul 2016 (6 months)
  • M
    Administrative Assistant order Management
    Mining Safety Institute
    Jan 2014 - Jan 2015 (1 year 1 month)
    Organization, control and development of functions related to customer service, payment to suppliers, organization of management agenda, administrative and logistical support to the rest of the departments of the institution. Encourage, design and carry out the inclusion and development of trade relations between Spanish-speaking countries with the Chamber of Commerce of Suriname (KKF). Organize and support the implementation of Spanish Red Cross projects in Peru, focused on the reconstruction of Pisco and Ica after the earthquake. Organizing logistically the participation of experts involved in this program in Lima.
  • U
    Owner and Manager
    UPS Courier
    Jan 2013 - Jan 2020 (7 years 1 month)
    Provide logistic solutions for commercial export to Peruvian companies. Inform and support in the import logistics of all types of documentation, commercial samples, among others.
  • C
    Project Assistant
    COMUNIDAD ANDINA
    Aug 2012 - Nov 2012 (4 months)
    Search and systematization of relevant data for the formulation of European Commission projects in the Andean Community. Logistical assistance and support to the development of the field phase in the identification of projects for the promotion of social inclusion in Peru, Colombia, Ecuador and Bolivia.
  • C
    Independent consultant Assistant
    Chile
    Jan 2006
    Research and design of relevant data presentation for evaluation and design of EC projects in Latin America. Logistical assistance and support to the development of project/program evaluations.
  • A
    Virtual Administrative Assistant and Customer Service representative
    Areacasas, Barcelona, Spain
    Jan 2004 - Jan 2020 (16 years 1 month)
    Customer Service via mail, WhatsApp and Zendesk, Answer incoming phone calls, keep macro system up to date, assist customers in setting up appointments to visit rental properties.
  • C
    Translator
    CUBARTE Editions
    Jan 2004 - Jan 2005 (1 year 1 month)
  • N
    Interpreter
    NGO Save the Children Fund
    Jan 1999 - Jan 2004 (5 years 1 month)
    Simultaneous translation for a study carried out by an NGO for the preparation of a cultural exchange book for children from Cuba and England.
  • E
    Translator
    ECHO_CUBA
  • C
    PR II Coordinator
    Cuba FCBC
  • S
    English Call Center Advisor
    Sky Airlines Peru
    Customer Service in the Call Center of Sky Airlines Peru. Rescheduling of flights, New Reservations, Attention to Travel Agencies, English speaking customers.
  • R
    Market Analyst and Researcher
    ROMA EIRL
    P prroodpuocstes, pinrove dsutcigeadt eb ya n thde c ir nesatitteu tnioenw. Imn acrhkaertgineg o of pmpaorrk tuentiintige sa n fodr ltohgei slitnice of distribution of Andean natural products (A&A Meal Shake).
  • M
    Translator Wadrvitetertnis teramnesnlatsti.o
    MPG media Peru
    n of new technology manuals for the presentation of
  • P
    Incumbent-Manager Representative
    Perú Katia GonEzIáRlL e z
    in Cusco for UPS Courier, in charge of export and import and logistic solutions in Cusco. Representative for the commercialization and export of A&A Meal Shake line of natural Andean products.
  • S
    Volunteer
    Spanish Red Cross
  • M
    Chief of Staff
    MINCULTURA
    Direction and organization of documentation, meetings, agendas, events and others of the Vice-Minister of Culture. Coordinating activities with other departments and institutions related to the Ministry. Humanitarian Aid
  • M
    Cultural Fairs Assistant
    MINCULTURA
    Adesvseislot,p omrgeannt izoef tahned C cualtruryra ol uFta tihr e" Alortgeis etinc sla f oRr athmep oar"g, aendiiztiaotniosn I Ia, nIIdI asnudc cIVes. sful bsoeonk ta " tiLoons a Rnods straoles dine mAubletilm: Aedui sac h fowrmitza"t
Education verified_user 0% verified
  • I
    English Degree
    Instituto Superior Pedagógico EJV
    Jan 1995 - Jan 2000 (5 years 1 month)
  • G
    Business Management
    Gastrotur Perú
  • U
    Bilingual Administrative Assistance
    UNEAC
  • I
    First Certificate in English
    International School of Havana