Kathia Hernandez moreno

Customer service experience proactively by planning, keeping a professional behaviour while actively listening to the customer's needs while using english language therefore assisting the customer with the problems and solutions. Quality Analyst experience allowed me to monitor agents and provide feedback so they can continue doing their job the right way in order to maintain great customer service. -Manager Assistant experience is about being flexible with ways of communication with the agent and the lead and managing emails, appointments and real estate needs.