I’m an operations and customer support professional with 6+ years of experience working in SaaS and eCommerce environments, where I’ve built, improved, and supported service processes and systems.
I enjoy working close to the day-to-day operations; monitoring workflows, organizing information, identifying gaps, and making sure things run smoothly across tools and teams. I’m very comfortable working with CRMs, dashboards, and spreadsheets, and I naturally focus on detail, structure, and problem-solving.
Throughout my experience, I’ve supported both execution and process optimization, working across the full customer lifecycle (from onboarding and adoption to retention) while improving KPIs such as CSAT, SLA, and churn through data-driven decisions.
Right now, I’m looking for remote opportunities where I can contribute in a hands-on role within operations or customer support, while continuing to grow in more technical and system-focused environments.
