Katherine Romero
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Katherine Romero

Katherine Romero

About

Detail

Customer Service / Support / Success Manager
Bogota D.C., Colombia
Contact Katherine regarding: 
work
Full-time jobs
Starting at USD9/hour
Flexible work
Starting at USD9/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Maderkit SA
    Jefe Innova public Remote experience
    Maderkit SA
    Jun 2025 - Dec 2025 (7 months)
  • Saludtools
    Head of Customer Success
    Saludtools
    Dec 2024 - Apr 2025 (5 months)
    Design and implement end-to-end customer success strategies, including onboarding, training, adoption, and support. Lead and mentor a multidisciplinary team to deliver personalized, high-impact experiences across each stage of the customer journey. Analyze performance metrics and customer feedback to optimize processes and increase engagement. Partner with Sales and Product teams to ensure customer needs shape platform improvements and service offerings.
  • SunDevs Inc
    Tech Support Manager
    SunDevs Inc
    Sep 2023 - Nov 2024 (1 year 3 months)
    Facilitate and oversee technical support and help desk functions for effective end-user assistance. Ensure support tasks are completed promptly and within budget. Stay abreast of IT trends, notifying senior staff of potential system impacts. Coordinate and communicate software maintenance schedules with customers. Facilitate and oversee technical support and help desk functions for effective end-user assistance.
  • Elenas
    Regional Customer Service Manager
    Elenas
    Jul 2022 - Sep 2023 (1 year 3 months)
    In charge of supervising the daily operation of the Customer Service area, as well as designing the internal strategy aligned to the general Elenas strategy of the Colombian and Mexican operations. Responsible for setting objectives for the growth and maintenance of the budgets under my responsibility with cost optimization and preparing reports and briefings for the higher levels of the organization.
  • Elenas
    Customer Service Coordinator
    Elenas
    Mar 2020 - Jun 2022 (2 years 4 months)
    Conduct day-to-day project coordination, planning, and implementation across customer service team. Design and implement all customer experience arround the operation of the company. Foster and manage a customer-centric culture in keeping with our processes and developments.
  • Elenas
    Customer Service Team Lead
    Elenas
    Dec 2019 - Mar 2020 (4 months)
    Provide daily target results, supervise, manage and motivate team members on a daily basis. Manage team work distribution, metrics compliance and response times and service quality tracking. Communicate any issues with senior management to achieve business objectives effectively.
  • Elenas
    Customer Service Representative
    Elenas
    Sep 2019 - Dec 2019 (4 months)
    Guidance and advice to ambassadors linked to the system for sales and catalog management. Improved purchasing and inventory processes to control ambassadors operations. Customer service contact assistance through metrics tracking and success stories. Follow-up of orders, management of requests and PQRs.
  • Elenas
    Logistics Intern
    Elenas
    Feb 2019 - Aug 2019 (7 months)
    Implementation and continuous improvement in warehouse logistics processes reducing time and better organization for more effective dispatches, propose and implement packaging for shipments reducing the margin of error and damage. Improved purchasing and inventory processes to control operations. Customer service contact assistance.
  • Siigo sa
    Media Assistant
    Siigo sa
    Mar 2017 - Jul 2017 (5 months)
    Use digital platforms for product marketing, developing advertising pieces, training videos, socialization events. Graphic development, market understanding, friendliness, empathy.
Education verified_user 0% verified
  • B
    Programa de Liderazgo de Alto Desempeño, Educational Leadership and Administration, General
    Blum
    Apr 2024 - Jul 2024 (4 months)
    Enhanced my leadership skills, focusing on team dynamics, strategic thinking, and communication. Refined my leadership style and become more adaptable in driving team success The program covers topics like character strengths, communication, team dynamics, and strategic thinking, all aimed at fostering high performance in professional settings.
  • EUDE Business School
    Customer Experience Program, Customer Service Management
    EUDE Business School
    Jun 2022 - Jul 2022 (2 months)
    Design and manage a memorable and differentiating Customer Experience, through a combination of strategic insights, innovative practices, and tailored solutions, empower organizations to create remarkable experiences that drive customer satisfaction, loyalty, and advocacy.
  • Universidad
    Bachelor's degree, Industrial and Product Design
    Universidad
    Jan 2012 - Dec 2019 (8 years)
    Creating and improving the appearance, functionality, and usability of products, systems, and environments. It involves the thoughtful integration of aesthetics, ergonomics, and user-centered design principles to enhance the overall user experience.
  • C
    High School Diploma, High School/Secondary Diplomas and Certificates
    Colegio Santa Ana Fontibón
    Jan 2001 - Dec 2011 (11 years)
    Basic knowledge with emphasis on English and systems.
Projects (professional or personal) verified_user 0% verified
  • E
    ECOMMERCE
    Como Asistente de Ecommerce, mi compromiso es optimizar y agilizar todos los procesos de tu negocio para maximizar la eficiencia y potenciar las ventas. Implementaré sistemas de verificación y seguimiento de pedidos, mejoraré la atención al cliente mediante canales multicanal como WhatsApp Business y llamadas, y aplicaré estrategias de venta cruzada que incrementen el valor de cada transacción. Además, utilizaré herramientas de CRM y análisis de datos para segmentar clientes y personalizar la comunicación, asegurando que cada interacción se traduzca en una experiencia satisfactoria y en el crecimiento continuo de la empresa. Determinaré medios de pagos para mis clientes Estaré atenta a recibir el feedback de mis clientes siempre para mejora