Katherine Joy Muan

Katherine Joy Muan

About

Detail

Medical Billing Specialist | Revenue Cycle Manager | Claims & Denial Specialist | Medical Admin | Patient Intake Coordinator
Tarlac City, Central Luzon, Philippines
Contact Katherine regarding: 
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Full-time jobs
Starting at USD1.3k/month

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • C
    Administrative Assistant (Property & Operations Support)
    CS Modern Workforce (Cloudstaff) - Melcorp Strata
    Mar 2025 - Sep 2025 (7 months)
    • Managed 200+ daily email communications using Outlook, resolving inquiries for property managers and stakeholders • Coordinated documentation, compliance tracking, and invoice processing with high accuracy • Prepared formal notices and supported dispute resolution workflows • Maintained organized digital systems using Outlook, Teams, Excel, and property management platforms like PropertyIQ & ResVu.
  • N
    Medical Billing Specialist
    New Bedford Corporation & Affiliate Professional Services
    Jun 2023 - Jan 2025 (1 year 8 months)
    • Managed end-to-end revenue cycle operations including claims submission, payment posting, and AR follow-ups, improving billing accuracy across multiple practices • Processed 50-100 claims daily and verified 20-30 patient insurance eligibility per day, reducing claim rejections • Verified 30-60 patient eligibility and benefits in a day-to-day operation, reducing claim rejections and improving approval rates. • Processed hundreds of EOBS/ERAs and posted payments with high accuracy across multiple payer systems for different practices. • Investigated and resolved 100+ daily denied and underpaid claims, ensuring timely reimbursement. • Reviewed claims and pre-authorizations prior to submission, minimizing errors and improving approval rates •
  • P
    Customer Experience Executive
    ProbeCX - Flybuys
    Dec 2022 - Mar 2023 (4 months)
    • Handled 100+ customer inquiries via email with a focus on accuracy and resolution efficiency. • Resolved complex account and transaction issues across multiple systems. • Maintained detailed and organized records of customer interactions.
  • N
    Administrative Office Engineer / Quantity Surveyor
    Northern Builders
    Feb 2022 - Jan 2023 (1 year)
    • Coordinated documentation, scheduling, and reporting for large-scale construction projects. • Managed RFIs, contracts, and billing documentation with strong attention to detail. • Monitored budgets and ensured financial accuracy using Excel.
  • C
    Provider Service Representative
    Cigna HealthSprings
    Jan 2020 - Jan 2022 (2 years 1 month)
    • Handled 60-100 daily provider calls related to claims, eligibility, and authorization requirements for Medicare Advantage plans • Answer patient calls regarding insurance details, patient responsibility and out of pockets for confirmation of benefits. • Guided providers through claim corrections and resubmissions, reducing repeat inquiries • Supported credentialing processes by providing accurate documentation and step-by-step guidance • Resolved complex billing discrepancies between providers and payers, improving claim resolution time
Education verified_user 0% verified
  • Tarlac State University
    Bachelor of Science in Civil Engineering
    Tarlac State University
    Oct 2012 - Sep 2019 (7 years)
    Tarlac City, Philippines