Kasonde Mubanga.

Jobs 0% verified

S

Customer Care Associate

Sunking

Jul 2023 - Current (2 years 5 months)

• Picking Inbound calls. • Escalating issues to various relevant departments. • Following up cases with customers and relevant departments. • Inbound LOB Weekly Reporting (Inbound Ambassador). • Prospect and ticket approvals at various stages through various screening stages. • Advising customers on various company products.
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Direct Sales Agent.

Ecobank Zambia Limited.

Sep 2022 - Dec 2022 (4 months)

•Onboarding new Digital Xpress Accounts using BTL(Below The Line). •Ensuring that customers make a revenue generating transaction. • Training existing clients on new product developments. •Monitoring and reporting competitor activities (I.e Marketing, events, pricing, innovations). •Assisting customers to make deposits and also assisting with Pin resets when required. • Conducting all affairs professionally and ethically. • Encouraging new onboards to make a minimum deposit of ZMW 15.00.
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Social Digital Hub(SDH)

Multi-choice Zambia

Sep 2021 - Mar 2022 (7 months)

• Checking and verifying customer’s GOtv and DStv accounts and financial transactions. •Helping customers reconnect services using Clarity and tagging using Pure Cloud Systems. • Escalating issues to relevant departments for resolution purposes. • Upselling, cross-selling and advising customers on certain promotions offered. • Sending customers forms and documents to be filled in and sent back for further assistance.
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customer care associate

MTN under Phoenix Professional Services

Jun 2018 - Aug 2018 (3 months)

• Advising clients on products and services. • Handling transaction requests and forwarding them for processing. • Troubleshooting and tagging client account queries. • Checking and verifying client records and information in multiple systems. • Working with multiple CRM (Customer Relations Management) and X-Lite systems.

Education 0% verified

Kasonde Mubanga.

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