Karla Alejandra Cruz Flores

A

Client Success & Operations Specialist

AMERICAN HOMES ROOFING

Jan 2026 - Current (8 months)

• Improved business operations by identifying workflow gaps and implementing efficiency-driven solutions. • Managed and optimized HubSpot CRM, ensuring data accuracy, proper contact management, and system reliability. • Resolved CRM issues through audits and root cause analysis, including data discrepancies and automation errors. • Collaborated with cross-functional teams to troubleshoot systems and improve lead and contact processes. Streamlined workflows through process improvements and automation, reducing manual errors. • Generated and analyzed leads, supporting segmentation, tracking, and follow-up strategies. • Conducted sales activities, including cold calling, client outreach, appointment setting, and conversions. • Managed client c

Legal Assistant

Johnson Law Group

Jan 2024 - Mar 2025 (1 year 3 months)

• Researching to support case preparation and legal arguments. • Formatting legal documents, such as contracts. • Organizing and managing case files, including evidence. • Communicating with clients, scheduling meetings, and managing correspondence. • Assisting with the discovery process, including gathering evidence and managing interrogatories.

T

Truss Designer

Tampa Truss

Oct 2022 - Mar 2023 (6 months)

• Structural design and drafting for residential buildings using MiTek. • Ensure trusses meet load-bearing requirements, stability, and safety standards. • Blueprint & Model creation. Developed 2D and 3D models to visualize truss design. • Material Selection & Cost Estimation to determine the best materials for cost-effectiveness. • Ensure designs adhere to local and international construction regulations.

B

Truss Estimator

Builders First Source

Jul 2021 - Jul 2022 (1 year 1 month)

• Structural design and drafting for residential & commercial buildings using MiTek. • Ensure trusses meet load-bearing requirements, stability, and safety standards. • Blueprint & Model creation. Developed 2D and 3D Models to visualize truss design. • Material Selection & Cost Estimation to determine the best materials for cost-effectiveness. • Ensure designs adhere to local and international construction regulations.

Facilities Intern

American Nicaraguan School

Oct 2019 - Nov 2020 (1 year 2 months)

• Elaboration of systematization tools for the preventive maintenance of buildings. • Systematization of employees' compensation through Microsoft Excel with VB. • Slope stability analysis and landslide prevention methods as a monograph. • Architectural Drawings.

Karla Alejandra Cruz Flores

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