Karen Rivera Patiño Remote Virtual Assistant | Customer Service & Admin Support

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Virtual Assistant

Real Helper LLC

Sep 2025 - Jan 2026 (5 months)

• Updated, maintained, and cleaned customer databases to ensure accuracy and data integrity • Logged client interactions and tracked requests within the CRM system • Supported the implementation of a new CRM system, assisting with setup and daily operational use. • Provided general administrative support in a fully remote work environment. • Provided remote customer support via phone, email, and messaging, assisting clients with notary service inquiries. • Scheduled and coordinated notary appointments with clients and mobile notaries. • Assisted with digital marketing initiatives, including creating and sending email marketing campaigns. • Created and published Facebook posts to increase brand visibility and customer engagement.

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Virtual Assistant

LENDIHOME INC

Feb 2024 - Nov 2024 (10 months)

• Managed client information using Salesforce CRM with 100% accuracy. • Scheduled and coordinated over 200+ client appointments via Google Calendar. • Responded to customer inquiries across email, phone, and SMS with professional etiquette. • Followed up with leads and maintained ongoing communication to ensure satisfaction. • Provided remote administrative support to the sales and operations teams. • Handled 60+ booking requests, 40+ emails, and 30+ client calls daily. • Scheduled export shipments and ensured timely communication with global clients. • Adapted to urgent changes and managed documentation efficiently, including the use of Adobe Acrobat to check documentation sent by customers and facilitate the signing

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Booking Desk Coordinator

CMA CGM PERU SAC

Apr 2017 - Mar 2022 (5 years)

• Handled 60+ booking requests, 40+ emails, and 30+ client calls daily, ensuring exceptional customer service and efficient operations. • Scheduled export shipments and ensured timely communication with global clients, adapting to urgent changes and managing documentation efficiently. • Maintained digital records for audits and customer support purposes, leveraging project management skills to coordinate oversized cargo with various departments and clients, ensuring deadlines and availability were consistently met. • Utilized Microsoft 365 tools, including Excel and Outlook, to generate reports and streamline communication, enhancing overall productivity and organization within the booking desk operations.

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Customer Service Representative

VANGUARD LOGISTICS PERU SAC

May 2016 - Oct 2016 (6 months)

• Prepared and delivered up to 25 weekly export/import quotes. • Managed client meetings and communications across email and phone. • Maintained CRM accuracy and provided status updates for active shipments. • Additionally, utilized executive assistance skills to support the executive team by coordinating customer appointments and sending quotations in the absence of the salesperson, ensuring seamless communication and service continuity.

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Customer Service Agent

AGILITY LOGISTICS PERU SAC

Feb 2014 - Dec 2015 (1 year 11 months)

• Managed air shipments and coordinated with global offices. • Created and updated Standard Operating Procedures (SOPs). • Developed quotations and handled documentation for export cargo. • Additionally, I utilized my executive assistance skills to manage pricing inquiries, liaising with providers to obtain competitive quotes and ensuring timely communication of these quotations to agents and customers, contingent upon executive approval.

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Customer Support & Export Assistant

CONTROL CARGO VANGUARD LOGISTICS

Jan 2013 - Feb 2014 (1 year 2 months)

• Coordinated FCL/LCL shipments and followed up with clients. • Prepared export documentation (HAWB, HBL) and handled invoicing. • Maintained close communication with warehouses and customers. • Additionally, leveraged executive assistance skills to support the sales team by scheduling appointments with clients and sending quotations during their absence, ensuring seamless communication and service continuity. Although not a primary responsibility, I proactively reached out to clients to check on their needs, enhancing customer satisfaction and engagement.

Karen Rivera Patiño

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