Karen Poindexter

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Import and Customer Operations Manager

Chateau d' Ax USA

Jan 2019 - Current (6 years 8 months)

As the Import and Customer Operations Manager, I handle import and domestic shipping, ensuring compliance with U.S. regulations while maintaining organized paperwork. I keep clear and accurate records to support audits and daily operations. Additionally, I manage customer orders, coordinate shipments, and swiftly resolve delivery issues. Building strong relationships with partners, customs agents, and customers is essential to keeping processes smooth. I lead a customer service team, focusing on improving response times and effectively resolving problems. I utilize data to identify opportunities for enhancing customer experience and streamlining operations. Furthermore, I collaborate with other departments to ensure that logistics and custo

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Backorder / Procurement Coordinator

Volvo Headquarters

Jul 2018 - Jan 2019 (7 months)

Tackled backorder challenges head-on by expediting orders and sourcing alternative suppliers to ensure seamless operations. Ensured data accuracy and compliance while supporting purchasing processes with precision. Strengthened vendor partnerships to secure timely deliveries and cost-effective solutions. Improved inventory systems and identified opportunities to enhance operational efficiency. Additionally, utilized CRM skills by contacting dealers daily to provide updates on their order statuses, fostering strong communication and relationships. My background includes 10 years of experience in customer success within restaurant management, which has equipped me with valuable insights into client needs and service excellence, further enhanc

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Production Supervisor

Ashley Furniture

Aug 2017 - Feb 2018 (7 months)

Steered production operations to achieve efficiency, safety, and on-time delivery of high-quality results. Managed inventory, resolved conflicts, and implemented cost-saving measures to optimize performance. Additionally, utilized data entry skills to maintain accurate records in CMS systems regarding products and inventory, as well as to document employee evaluations, time, and attendance, ensuring streamlined operations and effective workforce management.

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Production Supervisor

Rock-Tenn

Nov 2012 - Apr 2014 (1 year 6 months)

- Led production teams with a focus on efficiency, safety, and quality. - Streamlined processes, maintained inventory accuracy, and resolved issues to ensure smooth operations. - Additionally, utilized data entry skills to accurately input information into CMS systems regarding products and employee records, which contributed to enhanced operational tracking and reporting.

Karen Poindexter

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