Karen Lizeth Wah Lung Murillo
About
Detail
Francisco Morazán Department, Honduras
Contact Karen regarding:
Flexible work
Starting at
USD10/hour
Timeline
work
Job
school
Education
Résumé
Jobs
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- CCUSTOMER AND TECHNICAL SUPPORT REPRESENTATIVEJul 2024 - May 2025 (11 months)I specialized in problem-solving within the back office team, efficiently handling complaints, escalations, and complex customer issues. My role included supporting account creation, placing and managing sales orders, and assisting with sales inquiries to ensure customer satisfaction. Additionally, I utilized scheduling skills to set up appointments and follow-ups for technical assistance, enhancing the overall customer experience. I provided valuable feedback based on client interactions that informed improvements in communication and marketing strategies, thereby integrating marketing management into my responsibilities. Furthermore, I managed support schedules, call times, and customer requests, demonstrating my proficiency in calendar m
- SSales RepresentativeApr 2023 - Jun 2024 (1 year 3 months)Worked as the main point of contact for customers in my family’s company. Assisted clients in identifying their needs, recommended suitable products or services, and handled order placement from start to finish. Provided personalized support to ensure customer satisfaction and build long-term relationships. Additionally, utilized Microsoft 365 tools, such as Excel for managing sales records and tracking client information, and Word for creating quotes, reports, and other documents. This proficiency in Microsoft 365 helped me stay organized and communicate clearly with clients and team members, further enhancing the overall customer experience. - Coordinated follow-ups and scheduled product deliveries and service dates for customers, demonst
- EENGLISH TUTOR AND TRANSLATORJan 2023 - Dec 2023 (1 year)I have worked independently as an English tutor and translator, providing tailored lessons to individuals of all ages to improve their speaking and writing skills. As a translator, I handled various documents with precision, ensuring accuracy and effective communication. In both roles, I focused on delivering high-quality language support and meeting individual needs. Additionally, I utilized Microsoft 365 tools, such as Word for creating and editing lesson plans and class materials, and Excel for organizing schedules, tracking student progress, and managing client information, which were essential for delivering professional and organized services. I also created short educational videos and translated material into visual content, which i
Education
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Nursing StudentCeutecJan 2023 - Current (2 years 7 months)- SHigh School DegreeSiblings Christian SchoolJan 2010 - Jan 2022 (12 years 1 month)