Karen Kaczala Belotti

Karen Kaczala Belotti

About

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Bento Gonçalves, State of Rio Grande do Sul, Brazil

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • B
    IT customer support and operation specialist
    Bilge Adam
    Apr 2023 - Dec 2024 (1 year 9 months)
    As an IT Customer Support and Operation Specialist, I managed order processing, data entry, and customer inquiry resolution, ensuring a seamless experience for clients. I collaborated across departments to troubleshoot and resolve client technical issues efficiently, leveraging strong problem-solving skills to enhance customer satisfaction. Additionally, I contributed to the internal IT database setup and ongoing management, utilizing attention to detail to maintain accurate records. I employed Slack as a primary internal communication tool to coordinate with team members, share updates, and escalate technical issues, which facilitated smooth resolution of customer concerns and improved response times. I integrated various virtual assistanc
  • C
    Customer service manager
    Casa Tequio
    Apr 2018 - Apr 2021 (3 years 1 month)
    As a Customer Service Manager, I led hospitality team operations, significantly improving customer satisfaction scores through effective management and innovative strategies. I implemented initiatives to enhance service delivery and internal communication, fostering a collaborative environment. Recognized for my innovation in customer engagement and operational improvement, I utilized customer relationship management (CRM) tools to streamline processes. While my experience with multiple listing service (MLS) is basic, I leveraged my understanding of market data to identify potential properties for hotel partnerships, enhancing our service offerings. Proficient in using messaging apps like Slack for team communication and coordination, I ens
  • G
    Customer service support and Sales
    Gaulux S.A.
    Jan 2015 - Mar 2018 (3 years 3 months)
    As a Customer Service Support and Sales professional, I analyzed customer data to identify upsell and cross-sell opportunities, significantly contributing to sales growth. I delivered end-to-end customer assistance from purchase to delivery, ensuring a seamless experience that strengthened long-term relationships with clients and led to repeat business. I utilized Microsoft PowerPoint to effectively present sales goals and strategies to the team, enhancing communication and alignment on objectives. Additionally, I applied my administrative assistance skills to manage calendars, schedule appointments, and organize meetings, ensuring efficient internal and external communications. This included preparing documents, maintaining filing systems,
Education verified_user 0% verified
  • F
    Master
    FNO (Fórmula Negócio Online)
    Feb 2022 - Dec 2022 (11 months)
  • U
    Bsc
    UFRGS (Universidade Federal do Rio Grande do Sul
    Mar 2009 - Dec 2014 (5 years 10 months)