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Karem Christian Erco
About
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Ontario, Canada
Résumé
Jobs
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Assistant General ManagerFive GuysSep 2025 - Current (1 year)• Oversaw daily operations to ensure efficiency, compliance, and high service standards across all shifts. • Managed and trained a diverse team, fostering a collaborative and high-performing work culture. • Conducted regular audits to ensure compliance with health, safety, and food handling regulations. • Collaborated with regional managers and corporate teams to align on strategic goals and initiatives, while also gaining exposure to data protection standards and regulatory environments such as PCI DSS and HIPAA through my interactions with teams handling sensitive customer data. This experience, although not directly tied to cybersecurity frameworks, enhanced my understanding of compliance-related operations and the importance of ma- Customer Service Operations SpecialistAgodaSep 2018 - Current (8 years)• Recruited and onboarded new team members across various departments, contributing to team structure and capability growth. • Provided best-practice input on customer service tools and platforms to improve user experience and operational security. • Collaborated with IT and operations teams to troubleshoot system issues and escalate incidents for resolution, gaining valuable insights into data protection standards. • Maintained detailed records of incidents, escalations, and resolutions to support continuous improvement and knowledge sharing, while also supporting compliance-related operations that enhanced my understanding of regulatory environments such as PCI DSS and HIPAA.
- Flight attendantRyanair
Education
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- CCompTIA Security+ , CompTIA PenTest+
- LLPI Linux essential
- WB.S.Western Governor University