Karelys Henriquez Executive Assistant | CRM and Lead Generation Expert | Events

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Executive Assistant

La Vie Events

Feb 2026 - Current (5 months)

- Managing CRM and convert Leads to Clients. - Orchestrating complex, high-volume calendars by prioritizing high-value meetings and protecting "deep work" blocks. - Managing executive communications with a focus on speed, professional tone, and identifying urgent "red-flag" issues. - Predicting logistical gaps (travel delays, venue conflicts) and implementing "Plan B" before the CEO is even aware of the shift. - Acting as a professional filter for internal teams and external vendors to maximize the CEO’s focus on growth and strategy. - Serving as the primary point of contact for high-net-worth clients, celebrity talent, and key sponsors.

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Head of Reception and Reservations

VKD Hospitality Group

Nov 2024 - Sep 2025 (11 months)

- Supervising front desk operations: oversee the daily operations of the reception area, ensuring a smooth and welcoming experience for guests and clients. - Managing the Reception team including hostesses. Responding to all reservation enquiries to deliver the highest standard of customer service and drive sales with a focus on corporate and private events. Daily management of table plans on the CRM (Seven Rooms) including events such as brunches and other activations. Arranging and coordinating events for the venue including conducting pre-orders and event logistics. Processing and opening a direct line of communication with all group reservations, bar teams and other relevant departments. Assisting in general with issues regarding reserv

Head Hostess

Atlantis Resorts

Oct 2023 - Nov 2024 (1 year 2 months)

Plan, organize and direct all processes of the outlet to ensure the outlet provides quality F&B service that is consistent with the Standard Operating Procedures (SOP) and achieves maximum revenue and profit in line with the budget and forecast. Follows the sequence of service ensuring every step is covered to provide guests with the best fine dining experience possible. Conduct team briefings, meetings and trainings as directed by Management.

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Head Hostess

Rikas Hospitality Group

Feb 2023 - Sep 2023 (8 months)

Plan, organize and direct all processes of the outlet to ensure the outlet provides quality F&B service that is consistent with the Standard Operating Procedures (SOP) and achieves maximum revenue and profit in line with the budget and forecast. Follows the sequence of service ensuring every step is covered to provide guests with the best fine dining experience possible. Conduct team briefings, meetings and trainings as directed by Management.

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Hostess

The Ritz-Carlton,

Jul 2022 - Mar 2023 (9 months)

Monitor dining rooms for seating availability, service, safety, and well being of guests through SevenRooms. Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-

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Waitress

The Ritz-Carlton,

Oct 2021 - Jul 2022 (10 months)

Welcome guests and promptly attend to tables. Serve food and beverages to guests making recommendations if needed. Share your menu knowledge to assist guests with questions and special requests. Record transactions in the MICROS system correctly and timely. Check-in with guests to assure satisfaction with each course and beverage. Clean tables, complete closing duties and re-stock tableware and other supplies

Customer Service Agent

We are Tims

Feb 2021 - Sep 2021 (8 months)

Channel all the information that flows between the company and clients, providing users with information and support with all the services marketed by the company. Interact with customers and provide information about the company's products and services, solving their needs. Respond and follow up with complaints, claims and suggestions.

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Customer Service Specialist

Pídelo 58

Dec 2020 - Feb 2021 (3 months)

Building relationships with clients providing the company's services and logistic during the interaction. Guiding clients with their delivery orders. Managing the customer service platform in order to create orders and invoices.

Front Desk Clerk

JW Marriott Caracas

Aug 2019 - Dec 2020 (1 year 5 months)

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys through Opera PMS. Process all payment types such as room charges, cash, checks, debit or credit cards. Process all check-outs including resolving any late or disputed charges. Verify and adjust billing for guests. Supply guests with direction and information regarding property and local areas of interest.

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Touristic Services Coordinator

Avila Group Experience

Dec 2018 - Feb 2019 (3 months)

Coordinate and support the entire itinerary's execution. Analyze and develop the content of the services that the guests might require during their travel. Give support to the services control department and suppliers. Work due to the enterprise itinerary's system. Follow up with the requests of our travelers.

Server

Renaissance La Castellana

Apr 2018 - Jul 2018 (4 months)

Serve food and beverages to guests making recommendations. Share your knowledge to assist guests with questions and special requests. Record transactions into the MCROS system correctly and timely.

Hostess

Renaissance La Castellana

Mar 2017 - Apr 2018 (1 year 2 months)

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guest

DTS Agent

Renaissance La Castellana

Jan 2016 - Mar 2017 (1 year 3 months)

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale syste

Karelys Henriquez

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Karelys Henriquez