K
Kamila Ortiz
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Modern languages student
Bogota D.C., Colombia
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Résumé
Jobs
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- oreal stateonline CourseJul 2023 - Current (2 years)
- SCustomer serviceSITEL DE COLOMBIAFeb 2023 - Current (2 years 5 months)
- F'Customer Service RepresentativeFoundever De ColombiaFeb 2023 - Oct 2023 (9 months)~ Handled customer inquiries and suggestions courteously and professionally. ~ Actively listened to customers, handled concerns quickly and 'escalated major issues to supervisor. • Answered constant flow of customer cals with minimal wait times. • Addressed customer account discrepancies and concerns. + Placed outbound customer service or customer satisfaction calls to follow up on issues. • Educated customers on company systems, form completion, and access to services. • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- SCustomer serviceSITEL DE COLOMBIAFeb 2022 - Current (3 years 5 months)
- GuniversityGIG Logistics Nigeria LimitedJan 2021 - Nov 2022 (1 year 11 months)
- GGimnasio de los llanos SchoolFeb 2013 - Nov 2017 (4 years 10 months)
- MManejo de tiempo
- aairbnb
Education
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- CHigh School DiplomaColegio Antonio Narifio,Jan 2013 - Nov 2020 (7 years 11 months)Great listener, acknowledgment, verbal and spoken skills
Projects
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- OOwn companyFeb 2023 - Current (2 years 5 months)
- EEmprendimiento.Emprendimientos instagramMay 2021 - Current (4 years 2 months)
- oColegioonline CourseJan 2020 - Current (5 years 6 months)
- CCursos online
- CCustomer support