Benjamine Gatie Kalala Virtual sales and Support Consultant

Senior First Line Analyst / IT Analyst

Computacenter

Jun 2023 - Current (2 years 11 months)

As a Senior First Line Analyst at Synchrony Bank / Toyota Motor Europe, I served as the primary point of contact for users seeking IT assistance, effectively communicating through email, chat, and phone to address their needs. I logged tickets on ServiceNow, troubleshooting and resolving first-line IT-related incidents while advising users with clear technical understanding and accurate steps for resolution. My role required a thorough knowledge of support procedures and client-business imperatives, ensuring that I acknowledged all tickets logged and escalated incidents requiring immediate attention. Additionally, I utilized HubSpot to manage customer interactions, which enhanced my ability to reach sales targets and foster client engagemen

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Virtual Customer Support Consultant

Change Financial Services Pty. Ltd.

Nov 2021 - Jun 2023 (1 year 8 months)

As a Virtual Customer Support Consultant, I was dedicated to assisting both new and existing clients through the Mukuru call center, ensuring a seamless experience. My responsibilities included valuing calls to maintain my platform, creating tickets on Zendesk for queries requiring further attention, and contacting clients who requested call-backs. I focused on accurately determining client expectations, logging tickets, and creating orders within the system. Additionally, I provided pertinent information about our products and services, such as our card offerings and account opening requirements, while promoting our funeral protection and relevant promotions. I maintained a high standard of service, engaging in cold calling to effectively

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Administrative Assistant / Receptionist

Look and Life Contractors Perfect Design

Mar 2020 - Apr 2021 (1 year 2 months)

As an Administrative Assistant / Receptionist, I provided professional administrative services at the company, where I gained extensive knowledge of office work and honed my communication skills. I responded to and directed incoming calls, scheduled plans and appointments, and organized meetings while recording comprehensive minutes. My responsibilities included sending out emails, notes, letters, faxes, forms, and communications, as well as assisting with the creation of regular reports. I created and maintained a file system, updated and upheld the office's rules and regulations, and purchased office supplies while exploring new vendors and offers. Additionally, I maintained contact lists and managed marketing on social media platforms, e

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Sales Assistant/ Customer support

Green Market Square

Jan 2018 - Feb 2020 (2 years 2 months)

Benjamine Gatie Kalala

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Benjamine Gatie Kalala