Benjamine Gatie Kalala

Senior First Line Analyst / IT Analyst

Computacenter

Jun 2023 - Current (2 years 4 months)

Synchrony Bank / Toyota Motor Europe • The first point of contact for users seeking IT assistance. • Effectively communicating with users via email, chat or call. • Log tickets on ServiceNow, troubleshoot and resolve first line IT related incidents. • Advise and assist users in an effective manner. • Provide user with technical understanding and accurate steps on IT issues for resolution. • To guarantee knowledge with support procedures and client-business imperatives. • Send unresolved incidents to the second line or support groups for further assistance. • Acknowledge all tickets logged and escalate incidents that require immediate attention. Applications worked on: Worked on AWS, Citrix Cloud, VMware, Speedpay, Workstation, Zscal

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Virtual Customer Support Consultant

Change Financial Services Pty. Ltd.

Nov 2021 - Jun 2023 (1 year 8 months)

• Helping both new and existing clients calling in the Mukuru call center • Maintaining my platform by valuing calls. • Creating tickets on Zen desk for queries that require further attention. • Contact clients who have asked for call-backs • Determine the client's expectations and make an order or log a ticket on Zen desk. • Focus on ensuring that all client details are correctly entered into the system. • Create orders for clients on the system. • Supplying pertinent information about our products and services such as our card and what is needed to open an account. • Providing world-class services to the client. • Promoting our funeral protection and relevant promotions available to our clients. • Helping new UK clients in openi

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Administrative Assistant / Receptionist

Look and Life Contractors Perfect Design

Mar 2020 - Apr 2021 (1 year 2 months)

Provided professional administrative service at the company, where I also gained knowledge of office work and great communication skills. Respond to and direct incoming calls. Schedule plans and appointments. Schedule meetings and record comprehensive minutes. Send out emails, notes, letters, faxes, forms, and communications. Assistance with the creation of reports that are due on a regular basis. Create and keep a file system. Update and uphold the office's rules and regulations. Purchase office supplies and look into new vendors and offers. Maintain of contact lists. Marketing on social media platforms. Book travel reservations. Reconcile and submit expense reports. Provide visitors with all-around assistance. Serve as the client's point

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Sales Assistant/ Customer support

Green Market Square

Jan 2018 - Feb 2020 (2 years 2 months)

Benjamine Gatie Kalala

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Benjamine Gatie Kalala