K
Kael Alberto Palencia Ricaerdo
About
Detail
Atlántico, Colombia
Résumé
Jobs
verified_user
0% verified
Accounts Receivable Specialist –Arrive LogisticsFeb 2025 - Current (1 year 5 months)Responsible for creating, managing, and submitting accurate invoices to clients across various industries. Communicate with customers primarily via email to resolve billing inquiries, confirm payment statuses, and address discrepancies. Utilize platforms such as NetSuite, Cassport, and various client-specific portals to manage financial transactions and documentation. Ensure timely collections and maintain detailed records to support auditing and financial reporting. Support cross-functional teams by providing clear documentation and assisting with account reconciliations.- TTechnical Support & Corporate Care DepartmentsJan 2024 - Jan 2025 (1 year 1 month)Provided Tier 1 and Tier 2 technical support for Verizon customers, resolving issues related to connectivity, device configuration, and service disruptions. Worked in the corporate support division, managing complex telecommunications cases for high-value clients. Specialized in de-escalation and empathetic communication, consistently assisting distressed customers with professionalism and efficiency. Collaborated with technical teams to troubleshoot and resolve network-related issues, ensuring high customer satisfaction and retention. Additionally, demonstrated strong problem-solving skills under pressure, effectively troubleshooting and prioritizing customer issues in real-time, which is essential in any customer-facing or operational rol
Education
verified_user
0% verified
- Degree on HistoryUniversidad del AtlánticoJan 2021 - Jan 2025 (4 years 1 month)