Rana Saifullah Senior Account Manager & Team Lead

Senion Account Manager & Team Lead

PlacidWay

May 2026 - Current (4 months)

Lead global provider account management via AI-powered CRM, onboarding new providers through structured demo sessions and training to ensure fast, confident adoption Cultivate strategic business relationships with international clinics and hospitals, driving partnership growth and revenue Manage and mentor the CSR team, tracking performance, coaching, and resolving problems Hire and onboard new CSR staff through structured interviews and training Identify and resolve operational issues promptly, maintaining high standards of client satisfaction and team efficiency

A

Senior Sales Executive & CRM Manager

Ace Luxury Immigration Solutions

Sep 2023 - Apr 2026 (2 years 8 months)

• Managed end-to-end B2B & B2C client journeys, ensuring high-touch Customer Service from consultation to closure. • Converted leads through high-impact consultations, delivering tailored immigration solutions consistently. • Consistently met/exceeded revenue targets through effective upselling and referral generation strategies. • Built and managed a strong sales pipeline with Zoho CRM, ensuring efficient lead management and prospecting. • Advised on LMIA, ICT, SUV and PR pathways based on client profiles, applying in-depth consulting knowledge. • Improved conversion rates through handling objections and follow-ups, reinforcing lead conversion and account management principles. • Led and trained team by conducting demos about CRM and servi

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Senior Account Executive

B2B Rocket

Sep 2021 - Aug 2023 (2 years)

• Conducted high-volume demos (inbounds), converting prospects into customers • Closed SMB & mid-market deals, consistently contributing to revenue targets • Maintained 20%~30%+ demo-to-close rate through tailored, pain-point-driven pitches • Reduced sales cycle via strong follow-ups and objection handling • Collaborated with SDR/marketing to improve lead quality and demo bookings • Used Google Meet/ Calendly for conducting demos, Just call / In call for follow ups, and Slack for interernal communications. • Drove upsells and repeat business through strong client relationships • Maintained clean CRM data and consistently met/exceeded sales quotas • Leveraged daily data reporting using HubSpot and an AI-driven CRM to track key metrics such a

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Executive Sales Manager

New Era Industries (SMC Pvt) Ltd

Jul 2019 - Aug 2021 (2 years 2 months)

• Sales Target Achievement, Business Development • (B2B) Sales Presentations, • Sales & Marketing, Hiring resources using SaaS • Team mentorship and training about product presentation • Demo training and monitoring performance • Leads generation to lead closing

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Area Sales Manager

Starlet Innovations (Pvt.) Ltd.

Jan 2016 - Jan 2019 (3 years 1 month)

• Generate new clients through market survey and strategic prospecting, including leveraging an understanding of cold emailing techniques to identify and approach potential leads. • Proactively inform clients about products via visiting & inbound calls, utilizing expertise in customer engagement and relationship management to foster strong connections. • Handle order taking, deliveries, displays, and payment recovery efficiently, ensuring smooth revenue operations and excellent customer service. • Conduct bi-monthly client visits to maintain strong relationships and identify further business development opportunities. • Provide personalized customer service to address inquiries and concerns promptly, aiming for exceptional customer success

Rana Saifullah

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